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COCA

Patron Services Specialist (Part Time)

The Patron Services Specialist is a highly visible position that works on the front line at COCA to greet patrons, faculty and visitors. Additionally, this position provides leadership to facilitate a positive and safe experience for all participants. This position alternates between representing COCA as the Desk Manager and serving as Floor Manager.

ESSENTIAL FUNCTIONS

  • Provide leadership to effectively enforce institutional policies and procedures to ensure a safe environment/event. Recommend additional ways to create a secure environment.
  • Greet and engage students, parents, faculty, patrons and building visitors in a friendly pro-active manner. Encourage feedback about their experience at COCA, promote other opportunities to participate.
  • Be knowledgeable about the range of programs/events happening at COCA.
  • Answer phones and direct calls.
  • Monitor and adhere to visitor and faculty sign-in policy.
  • Send and receive packages and other items via UPS, FedEx, USPS, or courier.
  • Maintain professional appearance of the reception area by keeping area organized and stocked.
  • Promote and sell COCA merchandise.
  • Call Vendor/Service as needed for copier, vending machines, medical supplies.
  • Complete projects and clerical tasks assigned from internal departments.
  • Open and/or close the building according to procedure.
  • Daily housekeeping duties.
  • Support daily building operations and schedule.

REGISTRATION DUTIES

  • Provide customer service/support regarding classes/camps/performances.
  • Communicate schedule/room/and operations related information to faculty.
  • Assist in calling students should a class need to be cancelled.
  • Print and distribute course attendance sheets at the start of each semester and pre-determined intervals during the semester.
  • Review attendance sheets, follow up with unregistered students. Contact faculty if needed.
  • Complete data entry for make up sheets in ActiveNet. 

EQUIPMENT OPERATED

  • Multi-line phone
  • Computer
  • Copier/fax machine
  • Postage machine
  • Light controls 

JOB SPECIFICATIONS

  • Minimum high school diploma
  • Excellent oral communication
  • Experience with Microsoft Office especially Outlook
  • Strong Customer Service skills 

PHYSICAL REQUIREMENT

  • Must be able to lift at least 20 lbs
  • Ability to circulate around building on foot and navigate stairs 

TO APPLY:  Please submit cover letter, resume to jobs@cocastl.org using Patron Services Specialist in the subject line. Applications will be accepted until the position is filled. This position is part-time, hourly, and requires primarily weekends and evening availability, though some daytime calls are required. 

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3120 locust • st. louis, mo 63103 • p. 314.533.0930   solutions@theromegroup.com