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The Women’s Safe House

Primary Advocate II / Case Management Supervisor

Reports To:  Director of Residential Services

The mission of The Women’s Safe House is to provide safe shelter and transitional living services to battered women and their dependent children and to empower women to make informed choices about their futures.

Description of Duties:

  • Expands the continuum of integrated support services (e.g., counseling, substance abuse prevention and treatment, etc.), for women and children residing in TWSH.
  • Supervises the residential case management team to assist individual women in developing their personalized goals, objectives and plans.
  • Maintains a caseload; meets weekly or as needed with residents.
  • Monitors residents’ progress toward stated plans and goals.
  • Works with all members of the case management team regularly - verbally and via internal routing systems - in accordance with the “The Women’s Safe House (TWSH) Provision of Services Flow Chart” which will assist victims/survivors at the intersection of domestic violence and homelessness.
  • Supervises case management activities related to providing information, referrals, advocacy, and follow-up contact for continued services as needed.
  • Facilitates the delivery of services that may include but may not be limited to:   Providing short-term and long-term medical, nutritional and/or health services; legal remedies and services, public assistance services (e.g., job training, etc.); short-term, transitional and/or permanent housing; child protection services; alcohol and drug evaluation and education; services for persons with disabilities; interpreter/translation services; financial planning and credit rights information; etc.
  • Assists Child Parent Advocates with continuity of case management for children.
  • Periodically audits case files and reports findings to the Director of Residential Services.
  • Serves as a member of TWSH’s data collection team per the organization’s Evaluation Procedure.
  • Interviews and screens new clients and makes recommendations to Director of Residential Services for group and individual continued services.
  • Represents residents for Transitional Housing and represents agency at weekly Transitional Housing Screening Board Meeting.
  • Completes all appropriate paperwork on behalf of agency regarding residents’ housing.
  • Co-administers bus vouchers from the City of St Louis for use by residents.
  • Reviews and makes recommendations to other staff in areas of resident requests for shelter stay and extensions.
  • Facilitates weekly support group with residents at facility.
  • Conducts weekly support group evaluations and compiles data into report.
  • Advocates for clients, with their permission, to other agencies and direct support service agencies.
  • Answers the Crisis Intervention Hotline during lunch, meetings, etc., as assigned.
  • Accurately tracks work hours and compiles/completes time-keeping records and reports as required.
  • Provides other duties related to supporting battered women and their dependent children in a trauma-informed manner as assigned.

Requirements and Skills:

  • Master’s Degree in Social Work or other related field or extensive experience working with women and children experience working with domestic violence issues.
  • Must have previous experience as a manager/supervisor.
  • Must adhere to TWSH policies, procedures, and standards including, but not limited to confidentiality, assisting victims of crime and similar practices.
  • Demonstrated experience in program development and collaborative planning.
  • Experience with delivering trauma informed care and an ongoing commitment to providing trauma-informed services to Crisis Intervention Hotline callers, program participants and others.
  • Respect for diversity.
  • Crisis intervention experience.
  • A deep appreciation and understanding of the issues of trauma and domestic violence.
  • High levels of empathy, flexibility and comfort working with persons experiencing domestic violence.
  • Willingness and ability to convey warmth, compassion, respect and non judgment to people experiencing domestic violence.
  • Must have own reliable transportation, valid driver’s license and automobile insurance.
  • Ability to adhere to safety policies, procedures and practices including but not limited to wearing rubber sole shoes when lifting and carrying items.

Additional Information:

  • This position is eligible for medical, dental, vision, life, and short-term disability benefits.

Application Information:

  • Please submit resume and cover letter to

  • No phone calls, please
  • Posting will close by June 30, 2017


3120 locust • st. louis, mo 63103 • p. 314.533.0930