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Casa de Salud

Volunteer Coordinator

ABOUT CASA DE SALUD

Casa de Salud (Casa) delivers high quality clinical and mental health services for uninsured and underinsured patients, focusing on new immigrants and refugees who encounter barriers to accessing other sources of care.  Casa’s vision is to combine low-cost access to treatment with a focus on long-term prevention that results in better health and lower costs.  Casa is unique in that it is the only organization in the metro area that offers the new immigrant community low-cost access while also acting as a portal to other services through our collaboration with numerous health and social service organizations throughout the metro St. Louis area.

The GUIA (Guides for Understanding Information and Access) Program is the team of case managers that provides health education, self-care management, and patient advocacy services at Casa de Salud. Our case managers work with individual patients to overcome barriers to healthcare by setting up appointments, attending those appointments with patients, ensuring follow-up care is scheduled and assisting with the financial aid process as needed. The GUIA Program also promotes prevention through home visits that provide crucial information about the factors that lead to a healthy life. As part of our holistic view of health, GUIA also works to create systemic change in our region, making St. Louis a more welcoming place for the uninsured and immigrant communities.

POSITION DESCRIPTION

Reports to:  Community Engagement Coordinator             

Volunteers are instrumental in uniting Casa de Salud to the community it serves.  The Volunteer Coordinator is the organization’s primary point of contact for all volunteer inquiries.  This position requires a highly motivated individual who uses their interpersonal and administrative skills to work closely with Casa de Salud’s Clinical and GUIA staff in order to provide meaningful service opportunities to 150+ non-medically licensed and medically licensed volunteers who assist in the delivery of Casa de Salud’s programs and services. The Volunteer Coordinator screens, orients, trains, manages, and provides ongoing support for all non-medically licensed volunteers, oversees the application and scheduling process for all medically licensed volunteers; and ensures the quality of volunteer service that directly corresponds with the quality of patient care.

VOLUNTEER COORDINATOR RESPONSIBILITIES

  • Provide direct oversight to 150+ Volunteers and maintain oversight of volunteer application process
  • Ensure that patients receive quality, affordable healthcare as a result of volunteer services
  • Ensure that volunteers work in a safe, healthy, welcoming and supportive environment; provide guidance to volunteers as necessary in regards to questions about expectations and responsibilities of volunteer positions; help to foster collaborative, meaningful environment for all volunteers, patients and employees
  • Screen, certify, place, train, manage, and provide ongoing support for 75+ non-medically licensed volunteers and rotating trainees to assist in the delivery of clinical and GUIA services for uninsured and underinsured patients; assist the Community Engagement Coordinator in the credentialing process for all new medically licensed volunteers ensuring that all necessary documents have been collected and filed appropriately
  • Serve as the primary point of initial contact for medical and non-medical applicants and respond promptly to all volunteer inquiries; maintain accurate records of all volunteers in application process; identify and invite eligible and qualified volunteer applicants to join volunteer team
  • Ensure that volunteers and students applying for bilingual positions have the necessary level of Spanish fluency through the administration of Spanish Proficiency Assessments
  • Schedule, in collaboration with Program Coordinators, volunteers through online volunteer management systems (Volunteer Spot & Volgistics and Google Docs) for the following volunteers: practicum students, rotating clinic trainees, interns, volunteer medical providers and non-medically licensed volunteers. Ensure that all slots are filled by high-quality, trained volunteers
  • Directly manage intern programming for spring, summer, fall and winter internships including collaborating with Community Engagement Coordinator for scheduling of “Inside Casa” Events, twice per semester intern check-ins and collecting feedback from interns
  • Ensure active and inactive volunteer personnel files are maintained accurately and organized according to established procedures and annual certification of volunteers is updated as required; maintain updated, accurate record of all volunteer hours
  • Coordinate annual volunteer appreciation week recognizing organization’s medical and non-medical volunteers; provide other formal/informal appreciation events throughout the year
  • Publish semi-annual volunteer newsletter featuring the contributions and accomplishments of volunteers as well as available volunteer opportunities and upcoming events
  • Responsible for writing letters of recommendation for volunteers who have met responsibilities with the oversight of Community Engagement Coordinator
  • Quarterly spot-checks and assessments of volunteers on-site and off-site. Work together with staff and volunteers to respond to volunteer concerns, errors and/or feedback
  • Ensures accurate documentation of all volunteer entry into EMR through rigorous training and frequent audits of all volunteer input
  • Responsible for distribution and collection of exit surveys and end-of-the-year surveys from former and current volunteers
  • Promote Casa de Salud’s vision and mission through occasional volunteer recruitment activities

Additional Responsibilities

  • Work closely with Community Engagement Coordinator to assess organizational volunteer needs and implement new processes
  • In consultation with Community Engagement Coordinator, develop volunteer position descriptions and ensure that, once placed, volunteers receive appropriate level of supervision and continue to provide a valuable service to the organization
  • Provide overall volunteer coordination to create a positive and productive atmosphere for non-medical volunteers
  • Document and track service hours on monthly and annual basis
  • Provide monthly reports about volunteer activity to the Community Engagement Coordinator
  • Participate in staff meetings and activities including a weekly departmental meeting and a monthly staff meeting
  • Additional professional development opportunities available upon request
  • Maintain accurate records of all monthly expenditures
  • Other duties as assigned

ESSENTIAL QUALIFICATIONS

  • Bachelor’s degree in education, social work, communications, nonprofit management or related field
  • Oral and written fluency in English and Spanish required
  • Prior experience in volunteer management or volunteer programming preferred
  • Prior interpreting experience preferred
  • Commitment to working with medically underserved patient populations
  • Exemplary organizational, planning, and multi-tasking skills
  • Strong interpersonal skills, intuition and ability to, through various modes, communicate effectively with organizational leadership, medical providers, colleagues from within and outside the organization, and volunteers from diverse backgrounds
  • Highly respectful and professional
  • Strong collaborative problem solving skills
  • Ability to handle high work volume prioritize urgent issues, and remain focused on full scope of tasks
  • Working knowledge of Microsoft Word and Excel and Google Docs
  • Experience with electronic medical record documentation preferred, and ability to learn to use Casa’s electronic medical record required
  • Ability to work as a part of an integrated team of mission-oriented staff who partner with over 100 volunteers to provide a full range of patient services

Working Conditions

  • Work is normally performed in a typical clinic and office environment, as well as occasionally at other off-site locations
  • Occasional evening and weekend activities
  • Individual means of transportation required to attend occasional meetings in the St. Louis area
  • Average physical effort with some handling of light weights such as supplies or materials on an infrequent basis (10-15 pounds)

Benefits: This position is full-time, hourly.  Full-time Casa employees are eligible for vacation, personal, and holiday benefits.

APPLICATION INFORMATION

Casa de Salud considers qualified applicants for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Open until filled; First reviews begin immediately.

Interested applicants should send cover letter, resume and salary history to Jorge Riopedre, President, info@casadesaludstl.org or 3200 Chouteau Ave. St. Louis, MO 63103.

www.casadesaludstl.org

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