St. Louis Symphony Orchestra
POSITION SUMMARY
Under the supervision of the Director of Patron Services, this position will be responsible for providing unparalleled customer service to the SLSO’s Very Important Patrons (VIP). Position duties require substantial knowledge of SLSO programs and events to offer excellent service and creative problem-solving. Offers expertise and guidance to VIPs related to ticketing and/or SLSO events. Accurately processes single ticket and subscription ticket orders. Requires flexible evening and weekend hours. Reports to Director of Patron Services.
FUNCTIONS OF THE JOB
- Provide superior customer service to SLSO VIPs, including major donors, corporate and individual sponsors, marketing, media, artistic and personnel requests.
- Provide information regarding SLSO events, Powell Hall, and general questions via face-to-face communications and telephone.
- Act as primary contact for Speaker Series rental events.
- Operate as part of the sales team, accurately process ticket orders and reconcile sales at end of shift; answer incoming calls and respond to customer inquiries relating to ticket sales and other general information; work and/or supervise concert shifts.
- Supervise concert shifts as needed.
- Respond to inquiries regarding ticket sales, gifts, and donated tickets.
- Provide superior customer service to internal and external customers.
- Create, assign, respond to, and/or close CSIs.
- Proofread printed materials for accuracy, as necessary, with special attention to correct dates, pricing, and event breakdown according to series.
- Prepare daily deposits and remit to Finance department in a timely manner.
- Process online orders and respond to patron emails in a timely manner.
- Perform other duties as directed.
POSITION QUALIFICATION REQUIREMENTS
Knowledge: Thorough knowledge of successful customer service techniques and the value of quality customer service. Basic knowledge of administrative and accounting practices. Proficient use of office equipment including Microsoft office. Equivalent to additional broad specialize training equal to two years college. Knowledge of or background in classical music preferred.
Experience: Over three years customer service/sales experience or training position in the customer service area to obtain sufficient background to perform duties of the position.
Skills and Abilities:
- Strong independent judgement and problem-solving abilities to expertly serve our constituents.
- Analyze facts and circumstances surrounding individual problems or transactions and providing the best solutions within guidelines.
- Perform a wide variety of duties requiring general knowledge of related organizational policies and procedures.
- Excellent verbal communication in person or on telephone.
- Maintain composure and behave calmly to diffuse difficult situations with external and internal contacts in a manner requiring considerable tact to achieve positive results.
- Maintain a positive work atmosphere by behaving and communicating with contacts in a manner requiring considerable tact to achieve positive results.
- Ability to collaboratively work in a team environment.
- Proficient use of Microsoft products such as Word and Excel. Tessitura experience a plus.
APPLICATION INFORMATION
To apply for this position, please visit https://www.slso.org/careers/
