Gateway 180
1. Position Identification
Title: Case Manager
Job Location: 1000 N. 19th Street, St. Louis MO 63106
Reporting Relationship: Reports to Executive Director
Salary: Commensurate with Experience and Capabilities
Employment Status: Salary – Ancillary Benefits
Status: Exempt; Approved – Fiscal Year 2021
2. General Description
The Case Manager utilizes the Housing First Model and Trauma Informed Care best practices to provide agency clients with support services, referrals to community resources and to housing programs to assist in reducing barriers to stability and independent housing. The Lead Case Manager insures program requirements, forms and client files meet agency and grant specifics and compliance guidelines.
3. Responsibilities
3.1 Meet with new clients within the first 72 hours of their shelter arrival to: perform the VI-SPDAT; Establish an individualized Housing Service Plan; Complete the Barriers to Housing Form; Perform a needs assessment for referrals to community based services.
3.2 Conduct a weekly status check and follow up of information recruited and activities introduced at initial client meeting. Setup and maintain client files according to agency guidelines.
3.3 Introduce to clients the need for documentation of chronic homelessness status, identification, and income savings for consideration for advanced housing, legal services or other programs.
3.4 Prepare Rapid Rehousing candidates for potential program placement by securing documentation and employment / income.
3.5 Prepare Permanent Supportive Housing clients by securing documentation of their diagnosis.
3.6 Establish and maintain a Housing Destination Document for each client in their official folder. Within 72 hours of a client’s departure, finalize their Housing Document and confirm their housing destination in the agency Housing Placement Book and in the client’s HMIS file.
3.7 Create a single family file that contains the names and information for parents, children and all family members within one family. Create a file index readily connecting parents, children and all family members.
3.8 Keep detailed case notes for every individual client regarding meetings, conversations, and all activities regarding referrals, placements and services.
3.9 Provide tracking of desired outcomes for each client. Outcomes speak to and are regulated by various grants; Stay informed of various agency grants and required program outcomes.
3.10 Enter and update required client data into the HMIS system in a timely manner. Exit clients from our Emergency Shelter Program in the HMIS within 72 hours of departure.
3.11 Stay informed and knowledgeable of agency housing rules and guidelines; Enforce Housing Program rules and policies by monitoring client violations, incident reports and grievances.
3.12 Advocate and represent agency at the indicated and appropriate St. Louis City and St. Louis County monthly Continuum of Care meetings.
3.13 Collaborate with community organizations to facilitate and develop resources for shelter clients, including educational resources.
3.14 Submit accurate and updated weekly grant accountability time sheet reports.
3.15 Attend the required and requested agency team meetings.
3.16 Attend client meetings as needed, including Full Team Case File Review Meetings.
3.17 Review all agency client Case Management Files and Service Point notes in preparation of monitoring reviews and grant program audits. Assist in the development and implementation of file correction plans.
3.18 Participate in the rotating schedule for leading the following client workshops: Empowerment workshop, Orientation, BJC “Clinic” and Huddle educational sessions.
3.19 Conduct other agencies requested
4. Qualifications, Skills & Knowledge
4.1 Qualifications
· Bachelor’s degree in a social service field.
· Minimum 5 years of experience working within the human services sector.
· Previous experience working with families experiencing homeless is desirable.
4.2 Skills, Knowledge & Competencies
· Strong verbal and written communication skills are required.
· Excellent writing skills are required.
· Strong customer service skills.
· Ability to use good judgment, manage crisis and prioritize time commitments.
· Advanced command of Office Suite and computer skills including email and the ability to document all information in the HMIS (Housing Management Information System) is required.
5. Occupational Health and Safety
All Employees are responsible and accountable for:
· Compliance with workplace policies and procedures for risk identification, risk assessment and risk control.
· Active participation in activities associated with the management of workplace health and safety.
· Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace.
· Correct utilization of appropriate personal protective equipment.
· Be updated on immunizations as required in keeping our families safe.
· As mandatory reporters, case managers are responsible for reporting any client behavior to the Department of Family Services through their 24 hour hotline.
6. General Understanding & Equal Opportunity Employer
This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.
Gateway 180 :: Homelessness Reversed (G180) is an equal opportunity employer. Applicants are evaluated on the basis of job qualifications and not race, sex, color, disability, national origin, religion, creed, age, marital status, sexual orientation, citizenship or authorized alien status, or veteran status.
Resumes should be sent to rwilliamson@gatewayhomeless.org
