Director of Operations

Title:                              Director of Operations

Status:                           Full-Time, Exempt

Reports To:                   Executive Director

Agency Description:

Almost Home’s mission is to inspire teenage mothers to create a better life for themselves and their children.  The agency provides transitional housing for 15 teen moms and 25 children along with a 12-unit independent apartment building.  The strengths-based program focuses on education, mental health, positive parenting, and independent living skills.  Additionally, the agency provides continued supportive services to young moms once they exit the program.

Position Overview:

The Director of Operations will play an integral role in organizational development, ensuring consistent and effective internal processes, staff development and communications to position the organization for continued success. The Director of Operations is directly responsible for the agency’s business operations to include human resources, facilities management, computer networks and systems, and fiscal management.

Core Functions:

The Director of Operations directs all business operational aspects of the agency to include but not limited to the following:

·         Manage the implementation of the capacity building plan, strategic plan, and business plan

·         Manage technical consultants and oversee maintenance of new technology and office systems

·         Support staff in adequately maintaining equipment, including computers, copiers, office phones and cell phones.

·         Ensure full compliance standards are met in conjunction with any state, local, federal, and contract or licensure requirements, this included CACFP and DSS

·         In collaboration with leadership, create green policies, procedures, and practices for agency

·         Work with vendors on all agency operational needs

·         Remain on-call for program support as needed.

Facilities

·         Ensure all maintenance and repair needs are addressed in a timely manner; supervise major improvements, projects, or repairs

·         Review bids for all maintenance and repair projects and make recommendations to Executive Director

·         Manage relationship with Almost Home Apartments property managers and review apartment financials

·         Establish and monitor preventative maintenance program for transitional housing facility and apartments

·         Develop and implement disaster recovery and preparation plan

·         Supervise and facilitate all routine maintenance and repair needs for the Almost Home vehicle(s) while maintaining a service schedule.

Human Resources

·         Oversee screening of applicants for new positions, conducting reference checks, and verifying employee credentials

·         Coordinate recruitment, hiring, placement, staff training and development plans, performance, and termination for the agency.

·         Coordinate staff onboarding process, employee orientation, and payroll

·         Review, update, and enforce personnel policies and procedures and provide guidance on personnel matters.

·         Maintain personnel files in compliance with licensing and legal requirements

·         Manage agency’s liability and property insurance, employee benefits and worker’s compensation programs; obtain bids from insurance brokers and make recommendations for benefits selection

Fiscal Management

·         Serve as liaison to accounting services team and auditors

·         Review financial statements and reports to provide recommended strategies to improve agency’s financial position

·         Maintain accuracy of all financial files and records and maintain agencies cash flow management system

·         In collaboration with leadership team and accounting services coordinate the budget preparation and review process

·         Ensure all financial policies, procedures and internal controls are documented and implemented

·         Review and approve all purchase requisition and orders for the agency

Core Competencies

Fiscal Responsibility – Ethics & Integrity – Talent Management – Problem Solving – Modeling the Way
Professionalism – Managerial Courage – Team Leadership – Customer Oriented – Promotes Health & Safety – Continuous Learning – Communication (Written, Verbal, Non-verbal)

Internal:

·         Interacts regularly with Executive Director, Leadership team and staff to communicate business goals and objectives along with their connection to the agency’s strategic and capacity building plans.

External:

·         Regularly interacts with vendors, contractors, and volunteers

·         Work closely with the Finance Committee, attending meetings, actively participating in planning and coordinating all details related to financial activities

·         Interacts regularly with Board Members to support implementation of strategic plan

Qualifications:

–          Master’s degree in business administration, management, human resources or related field; at least five years of professional experience in general management or supervisory role

–          Knowledge and experience in organizational effectiveness and operations management

–          Knowledge of business management and human resources principles and practices

–          A successful track record in setting priorities, shaping processes, guiding investment in people and systems, and developing an infrastructure that creates stronger and more efficient organizations

–          Team player with a flexible, creative approach and a commitment to Almost Home’s mission

–          Intermediate computer skills with a strong base in Microsoft Access, Microsoft Word and Excel                are required

–          Highly organized and able to prioritize and manage multiple and varied projects

–          Superior verbal and written communication skills and ability to understand and critically analyze complex documents and contracts

–          Proven ability to develop and maintain cooperative relationships with individuals from diverse     backgrounds, including Board members, vendors, representatives of other nonprofits, staff and clients

–          Proven ability to apply policies and procedures in a fair and consistent manner.

–          Proven ability to exhibit emotional control, patience and persistence in stressful circumstances.

–          Ability to maintain a high level of confidentiality.

–          Familiarity with information technology including software, desktop computers, laptops, servers, networks, Wi-Fi, and cloud computing

–          Ability to maintain professional boundaries with all staff and clients.

–          Valid driver’s license

To apply copy and paste link below:

https://www.indeed.com/job/director-operations-4f66c59989b83366