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  • Full Time
  • St. Louis County
  • Applications have closed
  • Salary: $40,000 plus benefits
  • Organization Type: Health

Care and Counseling

Care and Counseling is a not-for-profit, 501(c)(3) organization formed in 1968 as an interfaith agency to combine the work of four counseling centers. Today our services include mental health services for children, adults and families, as well as congregational and clergy training and psychoeducation programs. Thanks to financial support, counseling services are available to those who would otherwise be unable to afford the full cost of psychotherapy. Care and Counseling’s mission is to enhance emotional, relational and spiritual well-being through quality and affordable counseling, professional training and community education.

Position Summary

Primary function is to ensure accuracy and completeness of billing. This position interacts with providers, other co-workers.  In addition, position has primary responsibility to manage the accuracy of network billing to clients and insurance companies.  This position is responsible for reconciling payments against EMR transactions. This position has responsibility to review billing and ensure bills are accurate prior to being sent to insurance companies and clients.

This position is in the Administrative Department and is located at the Administrative Center. This position reports to the Billing Manager.

Work Performed/Essential Duties:

Billing-Related Services

  • Maintain patient accounts by obtaining, recording, and updating the patients’ personal, financial and insurance information.  Document progress and notes in the EMR.
  • Accurately post daily payments and charges to patient accounts.  Balance credit card and cash/check deposits to EMR transactions day sheet.
  • Collect revenue by reviewing and transmitting insurance claims via EMR.  Mail and fax all other claims.
  • Post insurance payments performing contractual allowance and ensure payments match contracted rates.
  • Manage submitted claims and contact insurance companies to have claims reprocessed.
    Process refunds to client and insurance companies.

Administrative Support

  • Create and review monthly statements to be mailed to clients and EAP clients.
  • Create monthly EMR payroll reports.  Provide activity and patient aging summary reports to therapists and management team.
  • Create monthly statistical reports for charges, write offs, patient and insurance refunds, CAF, and provider productivity.

Minimum Qualifications:

  • Bachelor’s degree preferred and/or relevant experience
  • Proficient in MS Word, Outlook, Excel and PowerPoint
  • Working knowledge of a variety of electronic equipment (computers, projectors, copiers, cell phones)
  • Experience using and updating a relational database, preferred
  • Proven customer service experience and effective communication skills
  • Professional and considerate, at ease with a diverse range of people and ages
  • Recognizes the value of teamwork
  • Commitment to the mission of Care and Counseling and its success

To apply, please send cover letter, resume and with wage/salary requirements to In email subject line, indicate: Billing Coordinator opening-(your name).