Operations Manager

OPERATIONS MANAGER

The Ritenour Co-Care Food Pantry is the largest free-choice pantry in St. Louis County. We serve approximately 4,000 – 5,000 individuals per month. Our free-choice model means we provide clients with a grocery-store-like experience to choose the foods that best meet their families’ needs.

The pantry serves residents that live within the Ritenour School District and make 150% of the US poverty level or below.  The pantry is open Monday, Wednesday and Fridays from 9am – 1pm and from 5pm – 7pm on Wednesday evenings.

The pantry is staffed by one full-time Executive Director and approximately 75 volunteers per week. We are an Equal Opportunity Employer.

Position Summary

The Ritenour Co-Care Food Pantry is seeking a highly organized, team player to join our pantry team. The position requires a flexible personality to simultaneously manage clients and volunteers. The ideal candidate will be extremely responsible and empathetic, with good technical skills, and a background in the grocery industry, retail or nonprofits. The position requires hard work and a sense of humor. Every day is both challenging and rewarding. We strive for a fun and fulfilling work environment for our staff and our volunteers.

Responsibilities (Pantry Floor Management)

• Provide a positive client experience from the moment clients enter our doors to the moment they leave.
• Oversee client registration and shopping.
• Ensure pantry safety protocols are followed.
• Oversee pantry inventory, food storage, equipment, and vehicles.
• Assure all food safety and handling guidelines are followed.
• Ensure food stock is rotated and distributed efficiently in conjunction with the volunteer receiving manager.
• Manage food pantry drivers and pick-ups.

Responsibilities (Volunteer Management)

• Recognize the importance of volunteers to the pantry’s mission.
• Manage all aspects of the volunteer management software.
• Oversee day-to-day volunteer services including recruitment, onboarding, scheduling, training, and communications.
• Along with volunteer coordinators, respond to and coordinate third-party requests for tours and community service hours.
• Coordinate and manage regular volunteer meetings.
• Plan and coordinate food drives and donation pickups.

Responsibilities (Website and Social Media)

• Manage and update pantry website and social media

Knowledge, Skills, and Abilities

• Ability to manage multiple tasks simultaneously;
• Excellent interpersonal and organizational skills;
• Manual labor – ability to lift up to 40 pounds;
• Ability to work on Wednesday evenings and on weekends as needed;
• Technical proficiency in Google Workspace is required;
• Proficiency in social media required;
• Willingness to assist with community events;
• A bachelor’s degree is preferred or equivalent in work experience.
• Grocery, food industry, and/or retail experience preferred.
• Fluency in Spanish or willingness to learn is highly preferred.
• Prior volunteer leadership, nonprofit management and/or board experience preferred.

Application Deadline & Instructions: Please email a cover letter, resume, and three references to agabel@rccfoodpantry.org on or before Sep 26, 2024.

Salary Range: $45,000 – $55,000

Benefits: Negotiable