Duo
Job Standard: The Volunteer Manager provides professional staff support to Duo volunteers, supervises volunteers, and provides direction, coordination, and consultation for all volunteer functions within the organization to:
· Strengthen programs.
· Involve a community of supporters as described in the duties outlined below.
The Volunteer Manger is responsible for overseeing all aspects of the volunteer program. This includes but is not limited to recruitment, training, recognition, and record keeping.
Qualifications:
· A Bachelor’s Degree in a relevant field or equivalent combination of education and experience.
· The ability to communicate with, supervise, and empower volunteers to be effective in their roles—experience with volunteers preferred.
· The ability to work cooperatively with different types of personalities.
· Commitment to Duo’s mission and vision.
Accountability:
The Volunteer Manger reports directly to the Executive Director, who is responsible for his/her performance and evaluation.
Job Duties and Responsibilities (Other duties may be assigned as appropriate):
· Develop, promote, and maintain a wide range of volunteer opportunities within the organization:
o Survey staff regularly to assess needs for volunteer assistance
o Maintain volunteer service descriptions for each volunteer assignment
o Ensure volunteers are staffed to support the various areas of operations
o Recommend the most efficient use of volunteers, appropriate volunteer/supervisory mix, and future workforce needs to support volunteer program operations
o Conduct and/or arrange for volunteer orientation and training
o Schedule all volunteer activity
o Develop and manage volunteer policies, procedures, and standards of volunteer service
o Organize and participate in volunteer recognition programs and special events
o Evaluate all aspects of volunteer programs to ensure effectiveness and to recommend/implement changes as appropriate
o Maintain accurate records and provide timely statistical and activity reports on volunteer participation
· Recruit, interview, and place applicants for volunteer work
o Host and attend recruiting events within the community to attract qualified candidates
o Work to publicize opportunities for volunteers though various means
o Develop and maintain relationships with other volunteer organizations (i.e. MVMA) within the area
· Provide ongoing support and guidance for volunteers
o Act as a point of contact for communications
o Confer with volunteers to resolve grievances and promote cooperation and interest
· Create and distribute various communications and publications
o Distribute quarterly volunteer created newsletter, “Talk to the Paw”
o Facilitate distribution of information relevant to volunteers
o Author written communications such as letters, instructions, and social media as appropriate
· Conduct tours as needed
· Perform as Sponsor for the Volunteer Advisory Council and the Young Friends of Support Dogs
o Attend meetings
o Provide advice and direction to the Council and group
o Assure Council and group activities are aligned with the mission and vision of the organization
o Promote activities and achievements of both groups
o Assist groups in acquiring funding of volunteer related events as necessary
· Identify community outreach opportunities such as fairs, festivals, local markets, and organizations
o Maintain a schedule of opportunities
o Work proactively with staff to provide accurate information and assistance to the volunteers
· Keep certifications up to date
· Develop and oversee program budget
· Remain current in general office technology
· Train volunteers to use office and specialized equipment when appropriate
· Maintain and update Social Media
Skills:
o Proficient in basic computer applications, such as word processing, database management, spreadsheets, and internet usage
o Record keeping skills
o Organizing and planning skills
Capabilities:
o Demonstrated capability to conduct one’s self in a calm and professional demeanor when dealing with the public and/or difficult situations
o Demonstrated capability to effectively communicate orally and in writing
o Willingness to adjust hours to accommodate the needs of the job
o Ability to effectively manage a wide array of tasks, projects, and responsibilities
o Ability to work productively in an unstructured environment with frequent interruptions
Time Commitments
o Hours are generally normal business hours
o Must be available for events and training
o Must attend meetings of the Volunteer Advisory Council and The Young Friends of Duo
Duo is a national not-for-profit organization providing highly skilled service dogs to individuals with disabilities and uniquely trained therapy teams in the community, offering dignity, hope, and independence to those we serve. Duo currently offers an excellent benefit package, including PTO, STO, vacation, medical insurance, dental insurance, vision insurance, life insurance, and a 403 (b) with company match.
Interested and qualified applicants should email cover letter and resume to info@duodogs.org
