Welcome Neighbor STL
Position Title: Family Partner Coordinator
Reports to: Executive Director
Status: Part-time
Compensation: 20 hours per week, $25,000 per year ($2,083 per month, $26.03 per hour)
Overall Goal of the Role:
The Family Partner Coordinator focuses on creating and supporting volunteer teams that assist refugee families. This role provides guidance, resources, and training to volunteers while maintaining structured communication and reporting systems.
Key Responsibilities:
Volunteer Support & Engagement:
Serve as the primary contact for volunteer questions, providing guidance and confidence-building support.
Customize Family Partner Orientation based on volunteer preferences:
Group Orientation: Hosted online twice per month.
One-on-One Support: Available via phone or Zoom.
In-Person Meetings: As needed for additional support.
Send a weekly “News & Notes” email to volunteers (Wednesdays or Thursdays) using Mailchimp, with prior approval from Megan and Jessica.
Organize and facilitate a monthly hybrid (in-person & virtual) volunteer gathering to share successes, challenges, and provide mutual support.
Plan and execute at least two social events annually to recruit and appreciate volunteers.
Family Partner Program & Case Management:
Conduct initial assessments for refugee families to determine support needs and program eligibility:
Complete a one-page intake form.
Develop an individualized plan and connect families to appropriate programs.
Enter case notes into the system for tracking and follow-up.
Encourage and support volunteers in submitting their hours and activity reports for grant reporting.
Attend monthly collaborative meetings with partner organizations (in-person or via Zoom).
Resource Development & Communication:
Assist in creating an online refugee services resource directory (potentially using Google Maps).
Connect volunteers and refugee families with available community resources.
Encourage independence for refugee families while ensuring sustainable support.
Manage the Family Partner webpage and post updates, resources, and monthly blogs (with the help of family partner volunteers).
Work with the web manager to update the website with volunteer opportunities and family events.
Generate content for WNSTL social media platforms to enhance engagement.
Maintain professional communication via WNSTL email instead of text messages for official matters.
Technology & Data Management:
Strong proficiency in tech and social media for managing redesigned systems.
Track and monitor volunteer data in Monday.com and Excel for grant reporting.
Ensure family contact logs are updated and volunteer hours are properly recorded.
Comfortable using language translation apps and eager to learn new technologies as needed.
Qualifications & Skills:
Excellent organizational and time-management skills to manage multiple responsibilities.
Strong leadership and team-building abilities to engage and support volunteers.
Problem-solving mindset with a positive and proactive approach.
Ability to remain calm and make quick decisions under pressure.
Solid written and verbal communication skills for professional correspondence.
Proficiency in:
Microsoft Word, Excel, Google Docs
Zoom, SignUp Genius, Monday.com
Mailchimp, website management tools
Ability to maintain confidentiality when handling sensitive information, following industry privacy standards (e.g., using case numbers instead of personal details).
How to Apply:
For consideration, please email your resume and cover letter to Ana Schemes at ana@wnstl.org.
