Member Services and Database Manager

Member Services and Database Manager 

Congregation B’nai Amoona – Creve Coeur, Missouri

Reports to: Executive Director

Congregation B’nai Amoona is a vibrant Conservative Jewish congregation located in Creve Coeur, Missouri. With over 650 households, our 33-acre campus includes worship spaces, administrative offices, educational programs, three kitchens, banquet facilities, an Early Childhood Center, and an independent Jewish Day School. During the summer, we host a dynamic camp program within our facility and on our extensive grounds.

We seek a Member Services and Database Manager to support the maintenance and operations of our comprehensive CRM – ShulCloud.  This database manages our membership and donor data, provides the backend for all billing (dues, education programs, special events), accepting donations, program registration, school and camp enrollment, as well as our calendar, email communications systems and website.   We are seeking the unique individual who understands relational databases and how to maintain data integrity and query the database, while at the same time someone who is comfortable supporting our membership with their requests.  While primarily a weekly job, occasional weekend and evening work may be required, as well as working on Jewish Holidays.

This position offers an opportunity to work in a meaningful and dynamic environment, supporting our senior leadership and our members.  Our ideal candidate would have familiarity with ShulCloud or a similar CRM.  If you are detail-oriented, love working with data and people, and are eager to contribute to a thriving congregation, we encourage you to apply.

Key Responsibilities:
Database Management

• Maintaining and updating membership records, including processing membership applications, resignations and all changes in status.
• Building forms to support school and camp registration, special events and holiday programming.
• Supporting all staff by writing queries and generating reports to support annual membership renewals, enrollment, membership reports, etc.
• Ensuring data accuracy and integrity through regular review and maintenance activities.
• Managing calendar function in database
• Providing technical support and training to staff on using the database system.
• Staying current with database software capabilities and best practices.
• Managing relationship with ShulCloud.

Membership Support

• Serve as the first point of contact for inquiries from Members regarding their accounts for event registration, to take tributes and donations, etc.
• Preparing and sending donor acknowledgments.
• Support for special purpose donations such as memorial plaques.
• Manage the Dial my Calls and Remind (text messaging system) that support member communications.
• Assist with website updates.

Required Skills & Qualifications

• Minimum of 3 years CRM experience, preferably in a non-profit office setting.  Experience with Salesforce, ShulCloud, Donor Perfect, or similar databases preferred.
• Proficiency in Microsoft Office Suite and Google Suite, and the ability to use some graphics programs such as Canva and Adobe.
• Strong customer service skills with the ability to interact professionally and compassionately with congregants, staff, and clergy.
• Excellent verbal and written communication skills with strong attention to detail.
• Ability to prioritize and multi-task in a fast-paced environment.
• A high level of integrity, discretion, and professionalism when handling confidential matters.
• Judaic knowledge is helpful but not required.

Benefits

• Medical, Dental and Life Insurance
• Nine Secular and up to 13 Jewish Holidays (based on when the holidays fall on the calendar)
• 120 hours of Paid Time Off (after six months)

Apply

Send your resume and cover letter to Cheryl Adelstein, Interim Executive Director, Congregation B’nai Amoona, cheryl@bnaiamoona.com.  Applications will be reviewed on a rolling basis until the position is filled.

 Equal Employment Opportunity Policy

Congregation B’nai Amoona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability stratus, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training