Position:             Membership Coordinator

Status:                 Exempt

Reports to:         Membership Director

Summary

The Membership Coordinator provides administrative support to the Membership Department. This role is essential in ensuring a positive member experience by assisting with member communications, data entry, and daily operations.

Primary Responsibilities

Serve as a first point of contact for general membership inquiries via phone, email, and online
Provide friendly, professional assistance to current and prospective members
Support the onboarding process for new members, including welcome emails and packets
Assist with membership renewal calls, reminders and follow-up communication
Update and maintain accurate member records in the membership database or CRM
Process new member applications, renewals, and payment information
Monitor, coordinate and print content for membership and recruitment materials
Assist with management of NWFA materials housed at fulfillment center
Coordinate the mailing of renewal materials to individual membership segments
Provide administrative support to the Membership Director
Perform other duties as assigned

Qualifications

High school diploma or equivalent required; associate’s or bachelor’s degree preferred
1–2 years of experience in administrative support, customer service, or a nonprofit/association setting
Excellent communication and interpersonal skills
Strong attention to detail and time management abilities
Proficiency in Microsoft Office (Word, Excel, Outlook); experience with CRM or AMS systems a plus
Positive attitude, team-oriented, and willing to learn

PLEASE SEND RESUME VIA EMAIL TO: debbie.edgar@nwfa.org