Unleashing Potential
Job description:
At Unleashing Potential, we believe every family deserves access to high-quality programs and services. We are looking for a compassionate and detail-oriented Client Services Coordinator to support parents and caregivers through the enrollment process, payment assistance, and subsidy programs. This role is central to ensuring families have a smooth experience, from managing paperwork and databases to tracking invoicing and proactively reaching out to parents about account needs. If you enjoy blending administrative skills with a heart for service, this is a meaningful opportunity to make a difference in the lives of children and families every day.
Duties/Responsibilities
- Wonderschool Software Program
- Responds to parent emails
- Prepares weekly invoicing for parents; follows up on payments that have not been processed
- Enters new families into the system and sets them up for payments
- Assists parents in accessing and navigating Wonderschool software
- Generates end of year statements for parents
- Reconciles data with attendance records maintained in Kinder Connect
- Monthly reconciles payments and delinquent fees for all SAS programs
Jotform
- Prints off applications
- Manages school intersession parent sign up in Jotform
- Creates summer applications in preparation for summer camp and works with the development team to update the website
DSS Subsidy Reconciliation
- Reviews reports for accuracy for families receiving subsidies in afterschool programs
- Calculates and enters parent pay amounts into Wonderschool database
- Generates invoices for parents in Wonderschool for parent pay portion
- Monthly reconciles with the state delinquent subsidies for all SAS programs
Education/Job Experience/Other Qualifications
- High School Diploma or equivalent is required
- Experience working in Education/Social Work or related field a plus
- Previous experience engaging with parents and families is required
- Knowledge of basic accounting is required
- Prior credit/collections experience a plus
Required Skills/Abilities/Competencies
- Must have ability to manage multiple deadlines simultaneously
- Strong organizational skills
- Strong interpersonal skills
- Strong computer skills including proficiency in MS Office applications and other social service software packages required by funders and the State of Missouri
- Exceptional oral and written communication skills
- Self-motivated with the ability to work autonomously, as well as part of a collaborative team
- Ability to effectively use various software packages for data analysis, communication and report writing
Professionalism and Work Conduct
- Conducts themselves with integrity, demonstrates high ethical standards, and displays a positive image for Unleashing Potential
- Acts in a professional manner at all times and maintains appropriate boundaries with children, families school districts and staff
Work Environment/Conditions
- Work is primarily conducted in office setting with standard office equipment, some remote work is possible, including school site locations for parent interaction
- May require prolonged periods of sitting and repetitive hand movements for typing and data entry
- The office environment is typically quiet to moderately noisy
- Occasional lifting of office supplies or equipment (up to 20 lbs.) may be required
The Client Services Coordinator provides administrative support to parents with enrollment, payments and subsidies. Also enters data into various databases, analyzes data, generates reports, monitors and tracks invoicing and proactively contacts parents regarding collections.
Unleashing Potential is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our agency. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Link to Apply: Careers – Unleashing Potential
