St. Louis Association of REALTORS
Director of Membership and Operations
Full-time | On-site
Are you passionate about member service and ready to lead a high-impact team? Our REALTOR® association is seeking a Director of Membership and Operations to oversee all aspects of membership operations, onboarding, and member experience for our residential, commercial, and affiliate members.
In this role, you will:
• Lead and coach the membership and front-line service team to deliver responsive, high-quality support to residential, commercial, and affiliate members.
• Oversee the membership lifecycle and ensure accurate, timely updates across local, state, and national systems, as well as MLS and Supra keybox access.
• Own data integrity and reporting in our AMS (Rapattoni), and partner with finance on membership-related billing and reconciliation.
• Serve as primary liaison to key vendors (Rapattoni, Supra, phone system), helping to troubleshoot issues, coordinate upgrades, and improve system performance.
• Oversee operation of the REALTOR® Store, inventory, and related member-facing processes.
• Continuously review and improve operational workflows, SOPs, and member-facing touchpoints to reduce friction and increase consistency.
• Collaborate with other departments (education, professional standards, commercial, communications, finance) to support programs, events, and initiatives that drive member engagement.
What You’ll Do
• Lead and coach the membership team to deliver responsive, high-quality service.
• Manage the membership lifecycle: applications, onboarding, changes, terminations, billing support, and compliance.
• Ensure data integrity and reporting within our AMS and related systems.
• Help shape and improve processes that make it easier for members to do business with us.
• Oversee the REALTOR® Store and support member-facing programs, events, and courses as needed.
What We’re Looking For
• Associate’s degree required; bachelor’s degree in business, management, communications, or a related field preferred.
• 3+ years of experience in membership, association management, customer service, or related operations, with some supervisory or team lead responsibilities.
• Strong comfort with technology, including Microsoft 365 (Outlook, Word, Excel) and database/CRM or AMS tools (Rapattoni experience a plus).
• Proven ability to interpret and communicate membership requirements, policies, and keybox rules to members and brokers.
• A process-minded, detail-oriented problem solver who can manage multiple priorities without losing sight of member experience.
• Excellent written and verbal communication skills, with a calm, professional demeanor—even when dealing with complex or sensitive member issues.
• Experience in a REALTOR® association, MLS, or trade association environment is strongly preferred.
Salary and Benefits
Salary is in the 80k range, along with a competitive wage, health insurance, paid vacation and holidays, a 401(k) retirement plan, and disability insurance.
Interested candidates should submit a letter of interest and resume to jobs@stlrealtors.com.
