Donations Logistics Coordinator

Reports to: Operations Director
FLSA Status: Full-time; Hourly – $24.00/hour

Summary
The mission of Home Sweet Home is to give families a sense of pride and to improve the quality of their lives by providing basic household furnishings. Operating with nonprofit partners, Home Sweet Home clients can shop for furniture and household items. Those items are then delivered to families in St. Louis City and St. Louis County.

This position is responsible for scheduling furniture donation pickups as well as communications for incoming donations from individuals and businesses.

Note About This Position: The person in this role is the donor’s first touchpoint with the organization. Professional courtesy, patience, hand-holding, and the ability to communicate the origins and mission of the organization are all critical. It is also necessary to discern what donors are communicating about their items and how to communicate why we may not be able to accept a donation.

Strong customer service skills are essential.

Essential Duties and Responsibilities

• Serve as the primary person responsible for managing in-kind donor relations and the logistics of residential and organizational donations of in-kind items.
• Respond to all requests for pickups and schedule those pickups as appropriate.
• Maintain related record-keeping and information management.
  Provide excellent customer service and ensure effective, problem-free services to in-kind donors.
• Respond to donors regularly via email, create documents and reports, and maintain contacts. Primary software includes Gmail (including templates), Google Calendar, Google Maps (for routing), Microsoft Office, and Google Business Apps. Familiarity with a database is required.
• Write business correspondence and communicate clearly via phone.
• Answer the phone and respond to donor questions.
• Communicate with potential donors regarding items to be donated and planned pickup of said items.
• Exercise discretion regarding acceptance and/or disposition of donated goods and maintain donor relationships through attentive customer service.
• Complete donation paperwork for donors.
• Facilitate logistics related to the delivery of extra donations to other shelter sites or agencies.
• Complete other duties as assigned and attend meetings as requested.

Professional Standards

• Effectively communicate the mission and values of the organization with donors and the community.
• Hold self accountable and maintain consistency.
• Effectively communicate scheduling priorities and changes to staff promptly.
• Demonstrate close attention to detail, strong organizational and time management skills, and the ability to manage multiple responsibilities.
• Ability to firmly communicate our standards and the need to decline certain donations.
• Maintain a professional appearance and attitude.
• Must be patient and kind, as we work with at-risk populations.

Requirements

• Prior customer service experience is strongly preferred.
• Familiarity with the geography of St. Louis City and County is strongly preferred.
• Prior experience with Google Suite — specifically Gmail, Google Calendar, and Google Maps.
• Must be able to pass all background checks.

Physical Demands and Schedule
Must maintain the mental and physical energy needed to perform essential job requirements. Primarily Monday–Friday, 8:30am–3:30pm. Occasional evening and/or weekend work may be required.

Benefits

• Health insurance available, with employer covering a portion of the cost.
• PTO and paid holidays available.

How to Apply
Please send a resume and cover letter to employment@homesweethomestl.org by Wednesday, May 13th.