Emmaus Homes
Job Summary
The Human Resources Generalist supports the HR function within a mission-driven nonprofit organization that provides services to individuals with developmental disabilities. This role helps ensure a supportive, person-centered work environment by assisting with employee relations, compliance, benefits administration, and HR-related projects. The HR Generalist collaborates closely with cross-functional teams to strengthen the workforce that delivers high-quality services to the people we support.
Key Responsibilities
Cross-functional collaboration
- Work closely with Client Services and other departments to ensure consistent HR practices across all service areas.
- Support managers in implementing HR policies and ensuring alignment with person-centered values and regulatory responsibilities.
- Participate in cross-departmental initiatives that enhance employee experience, workforce stability, and overall program quality.
Employee Relations
- Serve as a first point of contact for staff, including Direct Support Professionals (DSPs)—regarding questions, concerns, and workplace issues.
- Support timely, respectful internal investigations and assist in documenting findings and recommending resolutions.
- Provide guidance to supervisors and staff on performance expectations, communication strategies, and conflict resolutions aligned with CORE values and person-centered practices.
- Provide guidance on disciplinary procedures, performance improvement plans, and termination processes, ensuring compliance with employment laws.
- Develop and implement strategies to boost employee morale, engagement, and retention.
- Overseas the performance evaluation process and guide managers on performance improvement plans. Identifying training needs and implement development programs.
Compliance
- Manage compliance for workers’ compensation. Filing, investigating, and tracking employee injuries, coordinating with third party administrators. Ensuring adherence to state specific regulations, OSHA reporting, and managing intersection with FMLA/ADA.
- Collaborate with HR Specialist on FMLA, disability and other leaves of absence programs in accordance with company policy and legal requirements.
- Manage unemployment claims, provide information to the Division of Employment Security. Monitor and process quarterly statement of benefits and ensure payment processing.
Benefit Administration
- Support day-to-day administration of benefits including health insurance, paid time off, retirement plans, and leave programs such as FMLA and ADA.
- Assist staff with open enrollment, claims questions, and benefit navigation, ensuring accessibility and equity.
- Assist employees with benefit enrollment, eligibility questions, and issue resolution.
- Provide benefit education tailored to a diverse workforce, including DSPs, administrative staff, and program teams.
Oversee the processing of qualifying life events and change of status eligibility for benefits.
HR Projects and Process Improvements
- Participate in HR projects such as policy updates, employee engagement initiatives, HRIS improvements, and onboarding enhancements.
- Collaborate with HR leadership to implement new programs and organizational changes.
- Collect and analyze basic HR metrics to support data-driven decision-making.
- Participate in organizational projects such as employee engagement initiatives, HRIS optimization, onboarding improvements, and retention strategies for DSPs and other staff.
- Support diversity, equity, and inclusion initiatives via the IDEA team that strengthen representation and belonging across the organization.
- Make recommendations to HR director regarding updates to company policies and procedures to ensure legal compliance with federal state and local regulations.
