Pi Beta Phi Fraternity for Women
This full-time position serves chapters, volunteer officers and host institutions by providing support for day to day chapter needs and the Fraternity’s risk management efforts.
• Serves as frontline staff to address collegiate member, advisor and parent inquiries and concerns such as those related to membership status, finances, housing and general questions regarding the member experience while maintaining Pi Beta Phi’s vision, mission and values. May support recruitment inquiries as needed.
• Manages collegiate membership data for chapters/regions overseeing accurate management of member status changes.
• Assists chapters in member finance needs via GreekBill. Executes AFP/AFD process monthly in accordance with key financial stakeholders.
• Supports chapters in a crisis and/or on elevated status through investigative status calls, stakeholder communication support, etc. in partnership with Chapter Services Director
• Supports chapter reporting through assistance with eReports and identifies ways to enhance reporting capabilities.
• Develops, reviews and revises chapter resources to ensure accuracy and updated information. This includes, but not limited to:
o Resource Library documents
o Online Learning Center courses
o eReports forms and reports
• Conducts special chapter visits as needed.
• Supports Fraternity Membership functions as needed to deliver a premier member experience.
• Develops, reviews and revises chapter resources to ensure accuracy and updated information.
• Other duties as assigned.
- Servant Leader Role Model: sets the standard for and consistently demonstrates the behaviors of servant leadership; always adheres to Pi Phi values
- Member Focus: is dedicated to meeting the expectations and needs of members; ensures first-hand information is obtained and used to improve programs and services
- Customer Focus: dedicated to meeting the needs of internal and external customers, builds strong relationships with staff, volunteers, members and vendors fostering open dialogue to build trust and respect
- Collaborative Style: builds strong partnerships and alliances with others by identifying mutual goals and fostering open dialogue; easily creates virtual teams; shares wins and successes
- Conflict Management: finds common ground and gets cooperation with minimum noise; reads situations quickly and is good at focused listening
- Credibility: trusts others and is trusted, maintains confidentiality
- Problem Solving: solves difficult and complex problems with effective solutions; is excellent at honest analysis
- Effective Communication: possesses strong oral and written communication skills; makes effective presentations
- Technical Skills: high level of proficiency with use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), database software, and the internet
SELECTION CRITERIA (Knowledge, Skills and Abilities):
- Bachelor’s degree with a minimum two years of experience in an office setting or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
- Pi Beta Phi Fraternity membership preferred.
Moderate travel required.
Send resume and cover letter to email@example.com.