Girl Scouts of Eastern Missouri
SUMMARY OF POSITION
The Customer Service Representative (CSR) is responsible for providing a high level of customer service to our membership through email, phone and in person support. The CSR supports the customer through knowledge of myriad Council initiatives and programs, and through technical expertise of numerous software applications.
Entry level salary is $28,275 ($14.50/hr), experience is considered with salary offer.
MISSION OF GIRL SCOUTING
Girl Scouting builds girls of courage, confidence and character, who make the world a better place. All employees are expected to fully support the work and mission of the organization.
ESSENTIAL FUNCTIONS and ACCOUNTABILITIES
– Consistently demonstrate and promote a climate of courtesy, respect and professionalism to volunteers, staff, members and the public, with whom you come in contact
– Provide technical assistance, brief training, and program information to members to support event, property, camp, and membership registration and the overall Girl Scout experience
– Maintain and easily navigate our membership registration database, program registration database, property reservation system, product programs databases, data reporting systems, and website
– Maintain working knowledge of Council organization and programs, including special instructions for specific activities (e.g. product programs, adult education, girl programming, camp, membership), in order to facilitate proper response to calls, visitors and emails
– Responsible for the creation and maintenance of all programs in the program registration system and all camp units in the property reservation system
– Responsible for the order maintenance and creation for all customer orders placed through the back-office process and for managing the refund and cancellation process for all orders
– Responsible for processing all scholarship requests received by the council for membership, programs, or camps.
-Responsible for technical support of Cookie and Fall Product programs, including but not limited to assisting members with reporting, adjusting or fixing orders, and account maintenance
– Identifies data quality issues in all databases and completes all required data entry and clean up in an accurate, thorough and timely manner
– Meets or exceeds all assigned departmental goals and works to support the overall goals of the Council in line with the current strategic plan
– Works to advance the mission of Girl Scouts and is a collaborative team member
– Build strong working relationships with team members to foster a positive work environment
– All other duties as assigned
QUALIFICATIONS
– High school diploma or equivalent
– 3-5 years experience in a customer service related field. Technical support preferred but not required
– Supports organizational diversity and fund development goals of Council
– Excellent customer service skills for relating with all customers pleasantly and effectively
– Ability to multi-task to attend to different customers’ needs in a fast-paced environment
– Ability to pay high attention to detail
– Intermediate Microsoft Word and Excel knowledge and experience
– Ability to work occasional nights and weekends
– Bilingual Spanish is preferred but not required
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
If your position requires that you drive an average of one (1) day per week or more, you must possess a valid state driver’s license and a driving record that is acceptable to our insurance carrier.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the incumbent:
1. is frequently required to sit and operate a computer
2. is frequently required to talk and hear, stand and walk, sit and use hands to manipulate computer
3. is occasionally required to reach with hands and arms
4. must be able to regularly lift and/or move up to 25 pounds
5. must have the following vision abilities: close vision, distance vision and depth perception
EXPOSURES
Work is performed in a normal indoor environment with limited exposure to outdoor weather conditions, dirt and/or dust.
To apply for this position, please follow this link: https://www.girlscoutsem.org/en/about-girl-scouts/our-program/employment.html?gnk=job&gni=8a7885ac6b6dc99e016b70007db0240f
