Position: Clinical Service Manager

Reports to: HS Lead Service Manager
Hours:   FT (40 hrs.) Flexible (May include evening and weekend hours based on need)
Location: St. Louis City, MO 63139
Salary:  Starting 50,000
Benefits:
184 hours (23 days) of PTO from day 1, 11 Holiday, 100% Health, Dental. Vision Insurance from day 1, Unlimited Sick Leave, Shirt Term Disability, Life Insurance, Professional Development Stipend
Directions:
Send Cover Letter & Resume to Angel McCray at angel@healingaction.org

Agency Overview
Healing Action Network partners with survivors and the community to end commercial sexual exploitation. We do this through community awareness, client advocacy, and a comprehensive array of services.

Position Overview
The Full Time Clinical Service Manager plays a pivotal role in supporting survivors of human trafficking by providing comprehensive, trauma-informed case management services aimed at enhancing clients’ stability, well-being, and self-sufficiency. This full-time position involves working closely with survivors to assess their needs, develop individualized service plans, and connect them with essential resources, including housing, healthcare, employment, and legal support. As an advocate for the survivor’s voice and choice, the Clinical Case Manager ensures each client’s goals and preferences are respected throughout the recovery process. Collaborating with multidisciplinary teams, the position offers emotional support, crisis intervention, and ongoing assistance to navigate complex systems, fostering a safe and empowering environment for healing and growth. This role requires a deep understanding of trauma and resilience, emphasizing a commitment to the dignity, autonomy, and long-term well-being of each survivor served.

Minimum Qualifications & Requirements

• Identify with Healing Action’s organizational values of Collaboration, Self-Determination, Wellbeing, Authenticity, Transparency, and Quality
• Demonstratable knowledge of trauma informed theories, principles, and best practices in working with individuals with complex trauma.
• Demonstratable rights-based, harm reduction, and social justice framework
• Demonstrated ability to model appropriate relational boundaries, use team as support, and practice self-care when exposed to high volume of traumatized victims.
• Strong interpersonal, written, and oral communication skills; proven ability to communicate with diverse audiences.
• Have a valid driver’s license and ability to obtain a Class E License within one week of starting employment, proof of automobile insurance, and reliable transportation with Proof of auto insurance that has no less than $100,000 bodily injury per person, $300,000 bodily injury per accident, and at least $100,000 property damage per accident.
• Have a non-disqualifying criminal background check.
• Degree in Social Work, Counseling, or related degree (provisional licensure preferred)
• Minimum of 2 years of post-graduation practice preferred practicum completed at Healing Action Network accepted.

What You’ll Do…

• Trauma Informed Practice
• Establish a compassionate, strengths-based helping relationship with members, grounded in trauma-informed principles and respect for their experiences.
• Conduct thorough assessments of members’ complex needs, identifying challenges and strengths to guide individualized, trauma-sensitive service plans.
• Collaboratively create safety plans tailored to each member’s immediate needs and long-term safety goals.
• Partner with members to set measurable, client-specific goals and outcomes that align with their recovery journey and empower self-determination.
• Provide community-based support by accompanying members to appointments, court hearings, and community activities, reinforcing stability and confidence.
• Connect members to essential resources—such as housing, transportation, benefits, and employment—to build independence and resilience.
• Facilitate integrated care by coordinating social services across systems, ensuring continuity and a holistic approach to member support.
• Deliver psychoeducation and therapeutic skills training to enhance members’ understanding of recovery, self-care, and resilience strategies.
• Build and maintain relationships with community organizations and providers to expand accessible resources and support networks for survivors.
  Administrative:
• Complete and maintain accurate, timely service documentation, including case notes, assessments, safety plans, and outcome tracking to ensure compliance and quality service delivery.
• Participate in regular team meetings, supervision sessions, and all-agency meetings to align on service strategies, update on case progress, and ensure consistent trauma-informed care practices.
• Engage in ongoing professional development, including trainings on trauma-informed care, human trafficking, and best practices in service management, to continuously enhance skills and knowledge.
• Contribute to agency data collection and reporting efforts, providing insights on program outcomes, and supporting service evaluation and improvement.
• Collaborate with team members to strengthen administrative processes and support service delivery, ensuring seamless and effective care coordination.

Next Steps:

If you are qualified and interested, send a resume and cover letter to angel@healingaction.org

Please include Service Manager in the subject line of your email.