Director of Strengthening Resilient Families

About Unleashing Potential

Unleashing Potential is a 501(c)(3) that works to close the opportunity gap for children and youth by building on their strengths.  We create educational and empowering experiences through out-of-school programs, youth development and enrichment camps, and family engagement events.

Position Overview

The Director of Strengthening Resilient Families provides leadership and supervision to the Associate Director of Strengthening Resilient Families and departmental support staff while fostering collaboration across programs and with community partners. The Director oversees program planning, implementation, staff development, quality improvement, grant compliance, performance measurement, and outcome evaluation to ensure services are evidence-informed, responsive to community needs, and aligned with Unleashing Potential’s mission, values, and strategic plan.

Reporting:

Interim Chief Executive Officer

Duties/Responsibilities

Program-Related:

Collaborates with senior leadership to develop and execute the strategic vision, goals, and priorities for the Strengthening Resilient Families (SRF) department

Co- facilitates with the Program Evaluation & Continuous Quality Improvement consultant on the design, implementation, and evaluation of the SRF department’s logic model and performance measurement framework, establishing meaningful metrics to demonstrate program impact and outcomes

Provides leadership, direction, and supervision to SRF staff, ensuring the effective delivery of evidence-informed family support services, educational programming, and community-based initiatives

Oversees the development and implementation of family engagement strategies that promote consistent participation, positive outcomes, and continuity of care

Ensures high-quality, family-centered services by monitoring program effectiveness, participant engagement, and adherence to organizational and funding requirements

Serves as a liaison with community partners, schools, and service providers to strengthen collaborative relationships and expand resources available to families

Oversees the planning and implementation of workshops, support groups, educational sessions, and special events that address the needs of children and families

Ensures the systems established for collecting, analyzing, and utilizing participant feedback and outcome data to support continuous quality improvement and program enhancement is adhered to

Directs resource coordination efforts to connect families with internal and external services that address identified needs and promote long-term stability

Ensures staff partner with families to develop and monitor Family Partnership Agreements that build on family strengths, establish goals, and support self-sufficiency

Promotes family resilience by ensuring programs provide access to resources, education, and opportunities that strengthen parenting, increase self-sufficiency, and improve overall well-being

Maintains a direct service caseload or participant engagement activities, as needed, to support program operations and remain informed of emerging family and community needs

Manager responsibilities:

Provides leadership, supervision, and performance management for SRF staff, including goal setting, coaching, annual performance evaluations, recognition, corrective action, and professional development

Partners with Human Resources to recruit, hire, onboard, develop, and retain a high-performing and diverse team that supports the mission and goals of the Strengthening Resilient Families department

Conducts regular one-on-one meetings with direct reports to provide coaching, performance feedback, support professional growth, and monitor progress toward departmental and individual goals

Fosters a culture of open communication, collaboration, accountability, and inclusion, ensuring staff feel valued, supported, and engaged

Develops and implements strategies to promote employee engagement, strengthen team cohesion, and improve staff retention

Builds leadership capacity within the department by mentoring staff, identifying succession opportunities, and supporting career development

Creates a positive, high-performing work environment that encourages innovation, continuous learning, and excellence in service delivery

Administrative responsibilities:

Oversees the development, maintenance, and continuous improvement of a comprehensive community resource network, ensuring staff and families have access to current and relevant resources

Ensures compliance with organizational, contractual, and regulatory requirements through oversight of program documentation, screenings, service delivery, and follow-up activities

Leads the planning and implementation of an annual calendar of parent engagement, education, and family empowerment initiatives that align with departmental goals and community needs

Oversees the development and distribution of family resource materials, including community resource guides, educational publications, and ongoing communications to support family success

Monitors program performance and service delivery through the review of participant engagement, family outcomes, and documentation to ensure quality, consistency, and continuity of care

Collaborates with organizational leadership to establish program benchmarks, performance metrics, grant deliverables, and outcome reporting that demonstrate program effectiveness and impact

Ensures accurate, timely, and confidential documentation of services, participant interactions, referrals, and community partnerships in accordance with organizational policies and funding requirements

Performs other duties and assumes additional responsibilities as assigned in support of departmental and organizational objectives

Education/Job Experience/Other Qualifications

Master’s degree in social work or a related field preferred

Minimum of three (3) years of progressive experience leading family support, community-based, behavioral health, education, or human services programs

Minimum of three (3) years of supervisory or management experience, including coaching, performance management, and staff development

Demonstrated experience developing, implementing, and evaluating community-based or family-centered programs

Experience establishing program goals, performance measures, and outcomes to support continuous quality improvement and grant or contract reporting

Knowledge of trauma-informed care, family engagement, positive youth development, case management, and community resource coordination

Experience with motivational interviewing and/or evidence-based family engagement practices preferred

Knowledge of child and adolescent development, family systems, and community resources.

Experience providing or overseeing clinical supervision

Professionalism and Work Conduct

Demonstrates the highest standards of integrity, ethical leadership, and professionalism while serving as a positive ambassador for Unleashing Potential’s mission, vision, and values

Models professional conduct and sound judgment, maintaining appropriate boundaries and fostering respectful, trusting relationships with children, families, staff, community partners, and stakeholders

Promotes a culture of accountability by taking ownership of outcomes, honoring commitments, and driving continuous improvement across the department

Maintains current knowledge of best practices, emerging trends, and evidence-based approaches in child, youth, and family well-being through ongoing professional development, training, conferences, and professional associations

Inspires and motivates others through positive leadership, collaboration, emotional intelligence, and a commitment to developing high-performing teams

Demonstrates strategic thinking, adaptability, and sound decision-making in a dynamic and mission-driven environment

Champions diversity, equity, inclusion, and belonging by fostering an environment where all staff, families, and community partners feel respected, valued, and supported

Work Environment/Conditions:

Performs work in a combination of office, program, and community settings, requiring prolonged periods of sitting, standing, walking, and using a computer and other standard office equipment

Must be able to occasionally bend, stoop, kneel, climb stairs, and move throughout program and community locations as needed

Requires local travel between Unleashing Potential sites and community partner locations, with occasional out-of-town travel for meetings, conferences, or professional development

Must be able to occasionally lift and/or move materials weighing up to ten pounds

Must be able to perform the essential functions of the position with or without reasonable accommodation

Equal Opportunity Employer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.

Compensation and Benefits

The salary will be negotiated based on experience, qualifications, and education requirements.  The minimum salary for this role starts at $68,000.  Medical, dental, vision and additional benefits are available after 60 days of satisfactory employment.

Hours

Unleashing Potential’s administration core business hours are from 9am to 5pm, Monday to Friday.

Application Information Instructions
Please submit your cover letter, three professional references and resume to Bridget Jones, Interim President and CEO via email at bjones@upstl.org.  In the subject line of your email, please use Director of SRF.  We are looking forward to speaking with you soon!