DONOR SERVICES DATABASE ASSISTANT

About the Foundation

The St. Louis Community Foundation is a 501(c)(3) dedicated to inspiring purposeful philanthropy that connects community and donors to build and preserve a more equitable and vibrant region, now and forever. Our focus on charitable giving to improve the region is fueled by unwavering objectivity, renowned technical discipline, and a commitment to work collaboratively with fundholders, the nonprofits they support, civic and community leaders, and other philanthropic entities.

One of the nation’s first community foundations, the St. Louis Community Foundation was founded in 1915, and today is composed of over 800 funds with total assets of over $500 million. Each fund represents a unique philanthropic purpose, the majority in partnership with an individual, family, business, or community initiative. Visit www.stlgives.org to learn more.

Position Overview

The Donor Services Database Assistant provides administrative, reporting, research, and data management support, primarily for the Foundation’s Donor Services Department. This is a critical position to the effective operation of the Foundation’s mission and supports grantmaking, gifts, donor stewardship, Foundation programs, events, database integrity, reporting, donor communications, and cross-functional data needs.

Reporting:

Reports to Director of Donor Services

Primary Duties and Responsibilities:

Conducts daily and routine activities necessary to effectively carry out the mission of the Foundation by helping the Donor Services Department operate accurately, effectively, and timely. Responsibilities include, but are not limited to, the following:

Essential Functions & Responsibilities:

Database Management

• Data entry of all grant recommendations.
• Oversees maintenance of the CRM database system.
• Oversee organization of database tables, field standards, tags, and codes.
• Manage data entry standards.
• Develops procedures and processes to improve data standards, entry, consistency, and utility in coordination with the Director of Donor Services and the Finance teams.
• In coordination with the Director of Donor Services, develops methods to produce accurate reporting and metrics.
• Provides training to all staff on the CRM.
• Provides technical assistance and guidance across the entire organization when needed.
• Provides staff training, support, and feedback on data entry and reporting for all database users, as appropriate.
• Collaborate with team members to track and report on fundraising progress and donor trends.
• Ensures the ethical and confidential use of donor and prospect information is consistent with the standards of the Foundation.
• Ensures the confidentiality of gift and constituent records.

Donor Services Research

• Provides regular summaries of Donor Services activities, relationship-building efforts, and outcomes to Donor Services leadership.
• Works collaboratively with Donor Services team members to establish and implement innovative procedures, including workflow development, to facilitate donor cultivation and development.
• Produces mailing and email lists for marketing needs.
• Reviews Donor Services surveys, analyzes results, and reports findings to the Director of Donor Services and Donor Services team when appropriate.
• Keeps updated on innovative technology that will enable the Donor Services Department to identify top prospects effectively and efficiently.
• Develops audience segmentation within database.
• Troubleshoot database & technology challenges.

Donor Engagement

• Provides administrative support to the Donor Services team and incoming callers when needed.
• Performs other related duties as assigned by the Director of Donor Services.

Other duties and task as may be assigned and required. 

Qualifications and Skills:

• Excellent written and verbal communication skills, proficiency with Microsoft Office products, and curiosity about learning new systems.
• Three or more years of experience in database management, data analytics, customer relationship management systems, donor services, grantmaking operations, or a related field preferred.
• Strong data analytical skills and advanced spreadsheet skills, including comfort with formulas, sorting, filtering, and data quality review.
• Experience with Csuite, GLM, CRM systems, or comparable donor, grantmaking, or relationship-management platforms preferred.
• Must exhibit strong attention to detail and a disciplined approach to data accuracy, documentation, confidentiality, and follow-through.
• Ability to effectively interact with a wide variety of donors, fundholders, nonprofit partners, professionals, community members, and staff.
• Detail-oriented approach to working in a team-driven organization committed to community service.
• Ability to work both independently and as part of a team while managing multiple priorities and deadlines.
• Ability to protect donor confidentiality and demonstrate responsive, compassionate, and effective service.

Equal Opportunity Employer

The St. Louis Community Foundation is an equal opportunity employer and does not discriminate on the basis of sexual orientation, gender identity or expression, race, color, religion, national origin, sex, age, marital status, disability, personal appearance, family responsibility, political affiliation, or any other status protected by applicable law, and prohibits discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Compensation and Benefits

The salary will be negotiated based on experience, qualifications, and record of achievement. Minimum starting salary of $51,000. Candidate salary history will not be requested nor referenced in negotiating salary. Health, dental, and additional benefits are available after 90 days of satisfactory employment.

Hours

37.5-hour work week. Office hours are 8:30 AM – 5:00 PM. The Foundation offers flexible time options for its full-time employees in good standing, after 90 days of satisfactory employment.

Commitment to Equity

The St. Louis Community Foundation strives to achieve equity in our workplace. The Community Foundation conforms to the spirit as well as to the letter of all applicable laws and regulations, valuing equity in the workplace and community. Frequently cited statistics show that women, trans, and non-binary people, and most structurally marginalized groups apply to jobs only if they meet 100% of the qualifications.  No one ever meets 100% of the qualifications. We look forward to your application.

To apply

Submit in confidence a cover letter and resume via email to: databaseresume@stlgives.org with “Donor Services Database Assistant – <your name>” in the subject line.