Development & Marketing Associate

The Development & Marketing Associate is a cross-functional role responsible for supporting and executing key initiatives across marketing, fundraising, data systems, and institutional sales. This position plays a critical role in advancing organizational visibility, strengthening donor and audience engagement, and ensuring the effective use of systems and data to inform decision-making.
This role combines creative, administrative, and technical responsibilities, with increasing ownership over marketing execution, development operations, and internal systems management.

Marketing, Communications & Brand Management
• Execute email marketing campaigns, including weekly e-blasts and the monthly educator newsletter,
The Hippo.
• Support marketing for education programs by drafting messaging and implementing plans developed
in collaboration with organizational leadership.
• Write, design, and update marketing materials, including production artwork, organizational
collateral, and promotional assets.
• Coordinate design requests across departments and assist with timelines, vendors, and distribution
logistics.
• Track print and digital projects from concept through delivery, coordinating with vendors and internal
stakeholders.
• Maintain the organization’s social media accounts, including creating and scheduling content,
monitoring engagement, and compiling performance data.
• Assist with the development and execution of fundraising and institutional campaigns, including
Giving Tuesday and gala promotions.
• Apply established brand standards and help maintain a consistent voice and message across
communications channels.

Development & Fundraising Operations
• Process gifts and enter donor data within 48 hours of receipt; prepare and distribute
acknowledgements within five business days.
• Maintain accurate donor records and uphold consistent data hygiene and file-management practices.
• Support donor stewardship activities, including tracking communications, preparing materials, and
coordinating follow-up.
• Conduct prospect research and help identify prospective individual, corporate, and institutional
donors.
• Support donor portfolio and moves management by maintaining records, coordinating meeting
outreach, and preparing briefing materials.
• Coordinate direct-mail campaigns, including list preparation, mail merges, printing, assembly, and
distribution.
• Assist with the planning and execution of development events, including the annual gala.
• Coordinate silent-auction activities, including item procurement, donor outreach, tracking, display,
and acknowledgements.
• Maintain the grants calendar and assist with grant applications, supporting materials, and reports.
• Provide administrative and logistical support for board fundraising activities and the External Affairs
Committee.
• Support community-based relationship-building through outreach, follow-up, and distribution of
materials to donors and partners.
• Maintain confidentiality and adhere to ethical standards in all donor-related activities.

Institutional Sales, Ticketing & Customer Experience
• Coordinate institutional bookings, including responding to inquiries, preparing contracts,
communicating established pricing, and conducting follow-up.
• Maintain relationships with schools and community partners to support attendance, customer
retention, and repeat bookings.
• Conduct sales outreach and provide timely, responsive customer service to schools, partners, and
patrons.
• Provide front-line box-office support, including phone and email sales, reservation assistance, promocode administration, and patron support.
• Maintain attendance and booking records and coordinate billing and invoicing with the finance team
to ensure accuracy.
• Apply established patron-experience standards and help ensure consistently welcoming, high-quality
service across all interactions.

Data, CRM & Systems Management
• Use established systems to manage bookings, attendance tracking, billing, data collection, and
reporting.
• Maintain accurate and consistent donor, patron, program, and financial records across organizational
systems.
• Maintain and improve Airtable bases, forms, and workflows in response to established operational
needs.
• Build and maintain approved automations that reduce duplication and improve administrative
efficiency.
• Assist with developing and documenting systems that support reporting, data collection, and crossdepartmental coordination.
• Prepare recurring and as-needed reports for production, development, finance, leadership, and
board use.
• Support program evaluation by collecting, organizing, and summarizing data to help assess outcomes
and inform organizational planning.

Events, Outreach & Community Engagement
• Support planning and execution of organizational events, including on-site coordination and logistics
• Represent the organization at community events, tabling opportunities, and partner engagements
• Coordinate materials distribution and outreach efforts to support marketing and development goals
• Assist with event setup, logistics, and audience experience

DESIRED SKILLS AND EXPERIENCE:

• Respect, understanding, appreciation, and enthusiasm for the work and mission of Metro Theater
  Company
• 1-2 years of experience in nonprofit administration, marketing, development, or related field
• Strong written, visual, and interpersonal communication skills
• Experience with CRM/database systems (e.g. PatronManager, Airtable)
• Proficiency in design tools (e.g., Canva, Adobe Suite) and email marketing platforms
• Strong project management and organizational skills with attention to detail
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Commitment to high-quality customer service and relationship management
• Ability to handle confidential information with discretion and professionalism

To learn more and read the complete job description, please visit:
https://www.metroplays.org/work

APPLICATION INSTRUCTIONS: Applications for this position will be accepted until the position is filled. Please submit a resume and a cover letter. While we ask that resumes be submitted in written form, we also welcome audio or video submissions if that format better supports your accessibility needs. Please submit a resume and your statement to jessie@metroplays.org with the subject “DEVELOPMENT & MARKETING ASSOCIATE” to apply.