Manager, Donor Engagement & Stewardship

Gateway Arch Park Foundation is a non-profit conservancy dedicated to ensuring Gateway Arch National Park and its surroundings are a welcoming, vibrant, and well supported public space for today and generations to come.

The Foundation partnered with the National Park Service, Great Rivers Greenway, Bi-State Development, City of St. Louis, and other civic interest groups to revitalize the Gateway Arch grounds, museum and surrounding areas.

As the official philanthropic partner of Gateway Arch National Park and its neighboring areas, we fundraise to conserve, maintain, program and support education opportunities at the park.

This is a unique opportunity to join a small, passionate, mission-driven team of professionals committed to the future of one of the world’s most iconic national parks. By joining the Foundation, you will play an integral part in moving our mission forward as the conservancy for Gateway Arch National Park.

This role is ideal for someone who thrives in a collaborative environment, enjoys building meaningful connections and understands the power of both storytelling and data in driving philanthropic impact.

•  This position reports to the Assistant Director, Individual Giving and Stewardship.
•  The Manager, Donor Engagement & Stewardship works closely with the development and communications team, in addition to all Foundation staff.
• This is a donor-facing position, involving regular, direct interaction with members and prospective donors in both one-on-one and large group settings.
• This is a full-time, exempt position in a hybrid working environment.
• Benefits include health insurance, parking stipend, 401K, long & short-term disability coverage.
• Salary Range: $55,000 – $65,000

ROLES AND RESPONSIBILITIES:

• Membership Growth and Execution: Manage and execute acquisition and renewal strategies across direct mail, email, and digital channels to cultivate, solicit, and steward individual donors, with a focus on growing the Foundation’s annual pipeline and enhancing donor retention.
• Relationship Management and Stewardship: Implement and manage a robust, personalized stewardship program that includes phone outreach, handwritten notes, birthday and anniversary recognition, and timely thank-you communications. Oversee the 90-day renewal cycle and lead targeted efforts to re-engage lapsed members.
• Donor Communication and Content Development: Collaborate with the Assistant Director, Individual Giving and Stewardship and communications team to develop compelling donor messages for appeals, emails, social media, newsletters, events and other brand building opportunities. Lead production of fundraising collateral for annual acquisition and renewal campaigns.
• Donor Engagement: Manage and execute the Foundation’s monthly member tour program and coordinate logistics for donor recognition, cultivation, and fundraising events that deepen engagement and highlight mission impact.
• Friends Advisory Board: Lead planning and execution for Picnic in Your Park, including donor communications and event logistics. Support the management of the Friends Advisory Board by helping deepen member engagement and tracking meaningful donor participation alongside the Assistant Director.

QUALIFICATIONS, KNOWLEDGE & SKILLS:

• Bachelor’s degree from an accredited university and 3-5 years of relevant experience in fundraising, donor engagement, membership, or nonprofit development.
• Demonstrated success in donor cultivation, solicitation and personalized stewardship programs.
• Excellent writing and storytelling abilities; experience contributing to donor-facing content is essential.
• Ability to build authentic relationships and maintain effective partnerships with internal and external stakeholders, while exercising excellent professional judgment.
• Strong commitment to continuous learning and staying apprised of best practices in philanthropy, fundraising and donor relations.
• Proven ability to balance multiple projects, meet deadlines and solve difficult problems both collaboratively and independently.
• Dedication to exceptional donor service and a passion for meaningful stewardship.
• Exceptional attention to detail and commitment to high-quality work.
• Excellent analytical, communication and interpersonal skills.
• Experience with a donor database or CRM software.

ADDITIONAL:

• Passion for St. Louis, National Parks, and the positive impact the Foundation has on Gateway Arch National Park, the City of St. Louis, and the region.
• Ability to thrive in and enjoy a fast-moving entrepreneurial environment.
• Willingness to work on other duties as assigned, supporting a small collaborative team.
• This position requires working limited nights, weekends, and holidays as necessary.
• All employees of Gateway Arch Park Foundation are subject to mandatory background checks upon hiring.

PHYSICAL REQUIREMENTS:

• The individual must be able to perform the essential functions of the job satisfactorily as outlined in this job description; where necessary for a qualified individual with a disability to perform the essential functions of the job, reasonable accommodations will be provided.
•  Ability to utilize computer keyboard (typing) and sit for extended periods of the workday within an office environment.
• While performing the duties of this job, the employee is at times exposed to outside weather conditions while moving between various park buildings and on park trails.
• Employees, at times, staff public and private events at booths and tables outdoors and indoors.
• The general noise level in the office environment is moderate to quiet with some exceptions.
• Ability to operate personally owned vehicle.
• Ability to lift and carry up to 15 lbs. when transporting supplies.

EQUAL OPPORTUNITY EMPLOYER:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, genetic information, veteran or military status, pregnancy, marital or familial status, sexual orientation, gender identity or expression, or any other class, trait, or status protected by law.

Gateway Arch Park Foundation is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

DIVERSITY, EQUITY, and INCLUSION STATEMENT:

The Arch belongs to everyone. Gateway Arch Park Foundation seeks to create inclusive environments for people to be themselves by identifying, accepting, embracing, and celebrating our differences. We are authentic in our work in Gateway Arch National Park and Downtown St. Louis by creating places, programming, and experiences that reflect the community. We are committed to ensuring all feel welcome at the Arch.

NEXT STEPS:

If you are qualified and interested, take the next step, and submit your resume, cover letter for consideration careers@archpark.org. All resume submissions will be treated as confidential.