Donor Manager

Please apply on our website: https://stlfoodbank.aaimtrack.com/jobs/1217139

St. Louis Area Foodbank (SLAFB)

JOB DESCRIPTION

Job Title: Donor Manager

Immediate Supervisor: Philanthropy Database Manager
Employees Supervised: N/A

General Description/Position Summary:

The St. Louis Area Foodbank is seeking a Donor Manager to join our dynamic and growing Philanthropy team! This role is responsible for developing and implementing fundraising strategies that support our mission—strengthening the community through food assistance. The Donor Manager will lead efforts in growing meaningful direct mail campaigns, annual fund initiatives, and the sustainer (monthly giving) program.

The ideal candidate is passionate about relationship-building, donor stewardship, and using data to drive fundraising success

Key Responsibilities:

Reporting to and working in partnership with the Philanthropy Database Manager, the Donor Manager will:

• Develop and execute the annual fund strategy, including segmentation, messaging, and donor journey mapping.
• Collaborate with vendors, designers, and internal teams to produce compelling appeals and stewardship communications.
• Track campaign performance and make data-driven decisions to optimize outcomes.
• Implement practical and effective retention strategies for annual fund and monthly donors.
• Manage annual and monthly donor journeys across mass marketing channels; use performance data to drive decisions related to acquisition, retention, and reactivation.
• Help meet revenue goals by achieving key performance indicators (KPIs) for donor retention, giving levels, and program growth.
• Coordinate timelines and deliverables to engage new donors, re-engage lapsed donors, and upgrade existing donors.
• Partner with direct mail, digital, and marketing teams to translate donor journeys into effective multi-channel campaigns (including direct mail, paid digital, face-to-face outreach, telemarketing, SMS, and email).
• Support testing strategies to enhance the sustainer program’s performance and donor experience.
• Collaborate across departments to ensure accurate reporting of sustainer KPIs, test results, and donor giving behavior.
• Assist in the creation of compelling copy and content for annual fund and sustainer offers.
• Conduct quality assurance on campaign materials (copy, tracking, landing pages, etc.) to ensure accuracy and functionality.
• Provide day-to-day management and support for direct marketing campaigns.
• Stay informed on trends and innovations in individual giving and sustainer programs.
• Help enhance and manage a comprehensive stewardship plan for annual fund, sustaining, and new donors.
• Respond to donor inquiries in a timely, respectful manner to ensure a positive giving experience.
• Support additional projects as needed.

Qualifications:

• 2–5 years of experience in a nonprofit or community-focused philanthropy department.
• 2–5 years of experience managing annual fund and monthly donor programs.
• Strong passion for the mission of the St. Louis Area Foodbank and a desire to grow in fundraising and philanthropy.
• Demonstrated commitment to social responsibility and community impact.
• Excellent organizational, analytical, and problem-solving skills.
• Proficient in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint, SharePoint), and CRM platforms such as Raiser’s Edge or equivalent.
• Ability to manage multiple projects simultaneously with a high degree of attention to detail.
• Strong verbal and written communication skills.
• Ability to interpret and leverage data for decision-making.
• Demonstrated ability to work both independently and collaboratively across diverse stakeholder groups.
• Must pass a pre-employment drug screening and background check.

The impact you’ll make:

At the St. Louis Area Foodbank, we are working to build a stronger bi-state region by nourishing people, empowering communities, and transforming systems. With the dedicated partnership of nearly 600 hunger-relief programs and local agencies – including soup kitchens, food pantries, shelters, and residential programs – we are responding to hunger in communities across 26 counties in Missouri and Illinois by distributing food to more than 400,000 people every year.

Since opening in 1975, and with the tremendous support and generosity of this community, the St. Louis Area Foodbank has grown to become our region’s largest food distribution charity dedicated to feeding those in need. Together, we are feeding people and working to address the root causes of hunger for lasting impact every day.

About the St. Louis Area Foodbank:

• The St. Louis Area Foodbank (SLAFB) is a member of Feeding America, which is a national network of 200 food banks all working together for the common goal of ensuring equitable access to nutritious food.
• This nationwide network offers us a variety of resources, like food, funds, best practices, and gives our work a much bigger, louder voice than we could hope to have on our own.
• The St. Louis Area Foodbank supports 26 counties – 14 in Missouri and 12 in Illinois – thus serves, supports and stewards a diverse group of stakeholders across our region, as well as serves as a member of Feeding Missouri (the 6 Feeding America Food Banks in Missouri) and Feeding Illinois (the 7 Feeding America Food Banks in Illinois).
• As a food bank, we collect food from a variety of sources, such as manufacturers, retail stores, farmers, and individual donors.
• We then store, sort, and repackage that food at the highest safety standards and finally distribute that food to our network of agencies and programs, which work directly with people in the community.
• We facilitate the movement of food safely and efficiently and offer the kinds of resources and support to our partner agencies that a single food pantry or shelter could not hope to access on its own.
  • VISION: A nutritionally secure Missouri and Illinois.
  • MISSION: Building a stronger bi-state region by nourishing people, empowering communities, and transforming systems.

What we can offer you:

Beyond a great mission, dedicated team members, and an incredible opportunity to truly make a difference in our community, you will be generously rewarded for your contributions including:

• Competitive pay commensurate with experience
• Generous Paid Time Off (PTO) plan
• 403b plan with robust company match
• Comprehensive benefits (medical, dental, vision, group company-paid life insurance, short-term disability, and more!)

We work hard, play hard and change lives – so apply to join our Foodbank Family!

Social Responsibility Statement:

You are welcome at the St. Louis Area Foodbank (SLAFB) for who you are. At the SLAFB, we strive to empower our team to embrace and celebrate who they are. We cultivate a fair work environment that fosters belonging and respects and values people with varied backgrounds, demographics, identities and disabilities. Doing so strengthens our organization, cultivates a culture where everyone feels valued and can bring their best selves to the SLAFB. This enables us to nourish people, empower communities, and transform systems. At the SLAFB, we cultivate a respectful and empowered workplace that embraces a broad range of lived experiences and viewpoints. We are committed to building a team that reflects the neighbors and communities we serve in the bi-state region to enhance engagement and connectivity with all key stakeholders.

This job description does not list all the duties of the job.  Performance of other duties may be requested.  Evaluations will be in part based upon performance of the tasks listed in this job description. St. Louis Area Foodbank has the right to revise this job description at any time.  The job description is not a contract for employment.