Thomas Dunn Learning Center
Thomas Dunn Learning Center was established in 1930. We are a Community Education Center that serves 13 year-olds through the elderly with the mission: “We enrich lives through engaging learning experiences. Our partnerships promote individual growth and enhance the community’s quality of life”. This is an exciting new position that will be part of a small team driving Thomas Dunn Learning Center’s next chapter. Please visit our website at www.tdunn.org for more information.
Position Summary:
The Operations Director is a member of the leadership team that reports directly to the Executive Director/CEO and may work closely with the Board of Directors at times. Overseeing the day-to-day operations including administrative and human resource tasks, purchasing, systems support, office management, and facility management. The Operations Director will have a broad understanding of managing a nonprofit social service organization. They will be able to manage multiple priorities, lead, and execute all short and long term plans. The successful candidate will understand the history of Thomas Dunn Learning Center (TDLC), the region we serve, and the overall needs of the organization while embracing our mission, goals, and values.
Essential Duties and Responsibilities:
General Administrative and Human Resources – Approximately 40%
• Manage and increase the effectiveness and efficiency of the entire organization by making improvements to
each function as well as coordination and communication between all functions
• Assist and oversee in the recruitment, management, and training of new employees and volunteers
• Assist and oversee in the management of employee training, payroll, time off, and benefit records
• Coordinate staff and board meetings and performance evaluations with the CEO when applicable
• Manage files, storage and archiving procedures, including updating of, and ensuring compliance with,
records retention and confidentiality guidelines
• Update, edit, and maintain the Operations Manual, including the Employee Handbook, and coordinate organizational infrastructure documents. Issue administrative policies to staff as needed
• Provide excellent customer service to everyone entering the facility. May include providing tours, making membership cards, assisting in class registration, and other duties to assist guests and the community
• Organize and aggregate data as it aligns with the strategic plan and KPI dashboard in order to maintain a consistent documentation process
Facilities Management/Logistics – Approximately 30%
• Oversee and supervise all facility staff including gardeners, maintenance, janitorial, and contract workers
• Maintain the overall integrity of the facility by honoring our architecture, reducing our carbon footprint, following sustainable guidelines, and implementing strategies, policies, and practices to support
• Assist with general facility-related issues including utilities, safety, security, signage, annual inspections, and space management
• Purchase of all equipment and office supplies, monitor usage, and manage vendor relationships. Assist staff and volunteers in the care and use of all supplies and equipment
• Maintain a current inventory list of electronics, furniture, tools, and major supplies
IT/Communications – Approximately 20%
• In conjunction with IT consultants, maintain staff, volunteers, and guest workstations including upgrading software and hardware as needed, and general day-to-day monitoring and maintenance of computer network, internet connections, printers, cameras, and databases
• Maintain and update best practices for all electronic safety and security related issues, including email usage, document storage, and security
Financial Management and Systems Report – Approximately 10%
• Work alongside the Executive Director/CEO to prepare the annual facility budget and audits
• Work alongside the Development Director with procedures to monitor development systems, capturing pledges, billings, and receipts for the recording of revenue transactions
• Manage grantor contracts when necessary
Specific Competencies:
• Ability to supervise while fostering a positive, mission-focused collaboration among program team members
• Ability to set priorities and meet deadlines on concurrent projects in a fast-paced, sometimes stressful
environment. A confident and professional work style, superior problem-solving skills, and an ability to work creatively and independently, while exercising good judgment
• Experience in spreadsheet preparation, database management, and internet research
• Excellent verbal and written communication skills and the ability to communicate effectively with all people
• The ability to develop effective organizational systems
• A self-starter and a finisher who meets deadlines. Demonstrated team support experience.
• Background working with staff, board members, volunteers, and the general public
• A firm commitment to diversity, equity, inclusion, and a personal approach that values all individuals
Minimum Qualifications:
• Undergraduate degree and five years of increasingly responsible professional experience related to non-profit management, and office/personnel management. An advanced degree in Business, Human Resources, Nonprofit or Project Management or another course of study may substitute for some employment experience
• Thorough understanding of the practices and policies that help maintain a high-performing, employee friendly office environment
• Must pass a background check and have reliable transportation
• Proficiency in a wide variety of software applications and a desire to learn new technology
• Ability to communicate effortlessly and effectively in all written and verbal areas
Salary and Benefits:
$50,000-$55,000 annually with health and retirement benefits package and flexible schedule
Resume and cover letter must be sent to searchtdlc@nscnow.org with Operations Director in the subject line. We are accepting applicants until the position is filled.
