The Housing Partnership, Inc.
The Resource Coordinator is responsible for overall alignment of the services provided by The Housing Partnership between clients (potential/current/previous), and the appropriate staff. Tasks involved in this alignment of services include intake, file management, reporting, closeout, follow-up, etc.
The primary function is to serve as the initial point of contact for clients (potential/current/previous), answering questions as trained, coordinating intake/closing procedures, documents, and files, and properly connecting clients with appropriate staff when necessary.
As required, files must conform to necessary guidelines and individual program funder requirements. Programs include HUD housing counseling, home repair, credit building, financial capability, and education.
Day-to-day job activities ensure that proper systems, policies, and procedures are in place and followed to successfully manage the files necessary for clients to participate in programs, and to achieve program goals.
Responsibilities:
Review documents received from various sources for the individual programs for accuracy and completeness and perform initial pre-qualification functions.
Once determined to be initially qualified to participate in the program, set up electronic and paper files in accordance with file stacking protocols and prepare and convey list of documents still needed to satisfy the requirements of the program or funding source.
Work with client and their agents in obtaining all additional documents and manage file through the completion of the program including loan closing, construction, home repair, and/or final file closeout.
Ensure that electronic and hard copy files are maintained securely with paper files in locked file cabinets at all times. Provide data and document input into the customer management system (CounselorMax and other) for reporting and tracking purposes on an ongoing basis.
Prepare all final documents, secure necessary signatures, and collect any additional documents needed from client, contractors, real estate agent, title companies, lenders or other organizations in order to submit documents to funders for submission of final packet and to close the file as a completed transaction.
Maintain program knowledge necessary to be able to explain various program requirements to clients and the public at large, via telephone, e-mail and in person.
Perform other duties as deemed necessary.
Personal Qualities:
Motivated self-starter with ability to interact and articulate effectively and confidently with individuals at differing social and economic levels.
- Ability to work independently and as a productive team member.
- Detail oriented with the ability to manage the big picture and specific tasks.
- Ability to break tasks down into manageable steps in order to accomplish objectives.
- Excellent interpersonal skills and willingness to work a flexible schedule including limited evenings and weekends.
Required Experience and Qualifications:
More than one year of administrative experience, to include call management, file management, intake, and reporting.
Knowledge of Windows operating system and Microsoft Office.
Relationships:
Supervises: None
Supervisor: Office Manager
Salary and Benefits:
Salary: $32,000/year
Full-time salaried position with benefits as determined in The Housing Partnership, Inc. Employee Handbook including paid vacation, holidays, and health insurance.
The Housing Partnership, Inc. is an Equal Opportunity Employer.
Application Information:
Please provide a cover letter and resume (references upon request).
Apply to kevin@thehousingpartnershipstl.org or mail to
The Housing Partnership, Inc.
P.O. Box 16356
St. Louis, Missouri 63125
