Big Brothers Big Sisters of Eastern Missouri
ABOUT BBBSEMO – www.bbbsemo.com – Find on Facebook, Twitter and Instagram at @bbbsemo.
Big Brothers Big Sisters of Eastern Missouri is a growing organization and always focused on taking the best care of its many constituents. It is the 6th largest affiliate in the nation and for over 6 years been the leader in quality service. It focuses its services on youth ages 5-25.
MISSION AND VALUES OF BIG BROTHERS BIG SISTERS OF EASTERN MISSOURI
Mission – We build trusting and enduring relationships that encourage and support young people
AGENCY KEY RESULTS: $4,843,000 Revenue, 75% 12 Month Match Retention, 1,200 New Applications, 1,875 in active mentoring relationships including K-12 and alumni; 20 active ABCToday Schools
AGENCY VALUES AND HIGH PERFORMING CULTURE
Our staff members are: (1) accountable; (2) adaptable (3) coachable; (4) confident (5) resilient (6) supportive (7) grateful. Living our values is central to our high performing culture is essential in our agency. Finding win-win solutions give us our best opportunity to produce meaningful results for the children and families we serve.
POSITION PURPOSE: Responsible for preparing children and families for possible match in the program and contributing to Agency goals This goal will be accomplished through thoughtful interviews, thorough assessments and appropriate selection children. Requires a high degree of customer service, process management and goal orientation.
Outcomes/Goals
Contributes to Team and Agency goals by driving individual workload.
- Conduct in-depth interviews with children and parents/guardians that occur in-home.
- Demonstrate a high level of proficiency and skill in assessing eligibility and appropriateness for the program.
- Process files and all documentation in a timely manner, consistent with Program Policies.
- Assess and apply factors contributing to successful and enduring mentoring relationships
- Maintain accurate and timely data in electronic and physical files.
Cultural Competencies
- Accountable – We rise above our individual circumstances and demonstrate the ownership necessary to achieve desired results. We live “above the line”, not “below the line”. We don’t make excuses for our shortcomings like “I didn’t know”, “that’s not my job”, “No one told me”, “I didn’t understand”, etc. We practice the four step accountability process of (1) SEE IT. (2) OWN IT. (3) SOLVE IT. (4) DO IT. We manage up.
- Adaptable – We are always open to change so our organization can respond quickly to a problem or opportunity. We understand that standing still or protecting the status quo is not a viable option. We are willing to jump in and make things happen. We focus on impact, use data, quantitative and qualitative, to make decisions, as close to the issue as possible. We understand that with each change there are new opportunities to improve our services AND advance our careers.
- Coachable – We are capable of listening, willing to take constructive feedback and make the necessary changes to be more efficient and effective.
- Confident – We approach our work with confidence giving our many audiences, internal and external, assurance that our brand and outcomes are worth the investment of their time, talent and treasure. We demonstrate our professionalism through our thoughtful work, professional appearance and clear and consistent communication. We regularly, formally and informally, communicate our successes and challenges, not only to our teams and supervisors but with others inside and outside the agency who may be of assistance. We know that EVERYONE is available to assist. We “communicate” with others in ways that can be “heard” and we understand the value of closing the loop in conversations. We also know how to apologize when necessary.
- Resilient – We are always determined to deliver the very best product/program/service AND reach our goals. We are hard workers. We love our work and understand that we must “study our craft” (i.e. read book and articles, attend learning/training sessions, seek out mentors) if we are going to maintain the highest program standards and grow professionally within a high performing agency. When we are knocked down, we focus on the positive, get back up and rebuild.
- Supportive – We recognize that life throws curve balls and some days are tougher than others. We are here to support each other. We show love and respect to all. We believe in teamwork. We work hard together, find time to enjoy each other and celebrate accomplishments, especially those where we have triumphed over great challenges and uncertainty.
- Grateful – We are thankful to ALL who give to our organization – Board of Directors, staff, Big Brothers/Big Sisters, individuals, corporations, foundations, government, in-kind donors (i.e. tickets to sporting events), holiday adopters, Anew renters, etc. We appreciate everyone’s generous engagement in our mission and we find meaningful and consistent ways to show our appreciation and share new opportunities.
Job Competencies
- Organizing- Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources efficiently and effectively; arranges information and files in a useful manner. Knowledgeable about all aspects of an organization; knows how to get things done both through informal and formal channels and the informal network.
- Interpersonal Savvy – Relates well to all kinds of people, up, down and sideways, inside and outside the organization; builds appropriate rapport; listens; builds constructive and effective relationships; uses diplomacy and tact; truly values people; can diffuse even high-tension situations comfortably.
- Results/Outcome Orientation—Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures, monitors process and progress.
- Customer Service – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Builds appropriate rapport; listens; builds constructive and effective relationships; uses diplomacy and tact; truly values people.
- Time Management/Priority Setting – Spends his/her time and the time of others on what’s important; quickly zeroes in on the critical few; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Monitors process, progress and results appropriately. Delivers timely details on projects. Is able to maintain a focused and consistent work effort toward priorities.
- Assessment– – Is a good judge of behaviors; can clearly articulate the strengths and limitations of people; acts on the information gathered in a timely manner.
EDUCATION & RELATED WORK EXPERIENCE
Education and Experience
- Bachelor’s degree required
- Social work or human services field preferred.
- Knowledge of computers and relevant software
- Knowledge of customer service principles and practices.
QUALIFICATIONS
- Ability to accomplish projects with little to no supervision
- Strong planning and organization skills
- Fantastic customer service
- Excellent communication skills, including writing and proof reading skills
- Ability to manage multiple projects and work with a variety of staff and volunteers
- Excellent interpersonal skills both in person and by phone
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
Computer Skills Required
- MS Office Suite-Word/Excel
- Internet
- Google Drive
Personal Presentation
- Maintain a professional appearance (neat and well groomed).
- Respond professionally to visitors and callers.
- Ability to present and inspire our diverse service area.
Company Representation
- Maintain confidentiality and show discretion.
- Adhere to company policies and procedures.
- Represent organization in an ethical and professional manner.
- Maintain a complete knowledge of organizational structure, personnel names and titles.
- Remain calm under pressure.
Typical Profile of a Big Brothers Big Sisters Team Member:
- Someone who knows how to make things happen.
- A thinker who can participate in a team environment to create and execute on new projects and goals.
- A self-starter who isn’t afraid to work hard. Really hard.
- Someone who understands what it means to “take ownership” and run with it.
- A planner who can map out the steps to success and follow through.
- Someone who is adaptable and quick on their feet.
- Someone who is curious – always on the lookout for the next opportunity, to create and/or improve.
COMPENSATION AND BENEFITS
- Hourly pay rate will be based upon professional and academic experience
- 401(k) – 3% match per year following first year of employment.
- .54 cents reimbursement on business miles and 100% of out of office parking for business meetings, etc.
- Immediate and 100% coverage on health and dental insurance.
- Life insurance, short term and long term disability insurance following the first ninety days of employment.
- 50% contribution toward daily parking in covered garage (employee covers approximately $26.00 per month).
- 10 days of paid vacation after one year of service.
- Accrue 1 day per month of sick leave (can also be used for family illnesses) – can carry up to 30 days of sick leave.
- 2 personal days per year following the first ninety days of employment.
- Annual raises based on performance, culture and agency’s ability.
- 10 paid holidays.
- Flexible work schedule – including the opportunity for ½ day Fridays every other week after the successful completion of 3 months’ employment
- Innovative and empowering work environment.
- Enormous opportunities for advancement.
TO APPLY
Send your cover letter and resume to hr@bbbsemo.org. No in-person or phone applications will be accepted.
Please do not call or inquire in person.
Equal Employment Opportunity
BBBSEMO provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
