Thomas Dunn Learning Center
Position Title: Operations Manager (Full-Time, Exempt)
Thomas Dunn Learning Center was established in 1930. We are a Community Education Center located in the Dutchtown neighborhood of St. Louis and serve teens through the elderly. We visualize a region of diverse communities where all people live their best lives and our mission “Building a Sustainable Region Through
Education” is carried out with concentrations on economic, environmental, and social/emotional sustainability programs. This is a front-facing position and member of a small team leading Thomas Dunn Learning Center.
Please visit our website at www.tdunn.org for more information.
The Operations Manager reports directly to the Executive Director/CEO—overseeing the day-to-day operations including administrative and systems support, office, and facility management. The Operations Manager will have a broad understanding of managing a nonprofit organization. They will be able to manage multiple priorities and execute all short and long-term plans. The successful candidate will understand the history of Thomas Dunn Learning Center (TDLC) and reflect the community we serve and the overall needs of the organization while embracing our values, vision, mission, and goals.
Essential Duties and Responsibilities:
General Administrative and Organizational Systems – Approximately 55%
● Manage and increase the effectiveness and efficiency of the organization by making improvements to each function as well as coordination and communication between all functions.
● Provide excellent customer service to everyone entering the facility. This includes developing contracts with instructors and partners, scheduling the use of the facility, assisting with class registration, providing tours, and other duties to assist guests. Update, edit, and maintain the Operations Manual, and coordinate organizational infrastructure documents. Issue administrative policies with the ED/CEO, manage files, storage, and archiving procedures.
● Organize and aggregate data as it aligns with the strategic plan and KPI dashboard. Advise organization leadership and staff on ways to maintain a consistent, efficient, and effective documentation system.
● Assist and oversee the training and management of volunteers, front desk staff, data entry, and/or other operations employees.
● Work alongside the ED/CEO to prepare reports, budgets, and documents for the organization.
● Work alongside all staff to provide procedures to monitor systems, capture data, and meet the needs of all internal operations of the organization.
Facilities Management – Approximately 35%
● Maintain the overall integrity of the facility by honoring our architecture, reducing our carbon footprint, following sustainable guidelines, and implementing strategies, policies, and practices to support this.
● Train and supervise all facility staff, volunteers, and contract workers..
● In conjunction with contractors and the ED/CEO, assist with general facility-related issues including utilities, safety, security, signage, inspections, and compliance.
● Ensure effective space management, including facility use guidelines and applications with our partners.
● Purchase and monitor the use of equipment and office supplies, maintaining relationships with vendors.
● Maintain a current inventory list of electronics, furniture, tools, and major supplies.
IT/Communications – Approximately 10%
● In conjunction with IT consultants, maintain staff, volunteers, and guest workstations. Update software and hardware as needed, and monitor and maintain the computer network, internet connections,
printers, cameras, databases, and all electronic security.
● Maintain and update best practices for all electronic safety and security-related issues, including email usage, document storage, and security.
● Ability to supervise while fostering a positive, mission-focused collaboration among all team members.
● Ability to set priorities and meet deadlines on concurrent projects in a fast-paced, sometimes stressful environment.
● A confident and professional work style, superior problem-solving skills, and an ability to work creatively and independently, while exercising good judgment.
● Excellent verbal, written, and electronic communication skills with the ability to communicate effectively and efficiently across all platforms and to all people.
● Ability to develop effective organizational systems.
● A self-starter and finisher who meets deadlines.
● Demonstrate team support through consistent accountability, inclusivity, acceptance, and celebrating each other’s success.
● A firm commitment to diversity, equity, inclusion, and a personal approach that values all individuals.
● Undergraduate degree in a related field and five years of increasingly responsible professional experience related to non-profit management, and office/personnel management. An advanced degree in a related field of study may substitute for some employment experience.
● Thorough understanding of the practices and policies that help maintain a high-performing, employee-friendly office environment.
● Ability to pass a background check.
● Reliable transportation.
● Proficiency in CRMs, scheduling, and data tracking software applications/systems and a desire to learn new technology.
● Background working with staff, board members, volunteers, and the public.
● $50,000-$55,000 annually depending on experience
● Vacation, holidays, and a generous supply of PTO
● Health, life, dental, vision, LSA, and HSA plans available
● Matching SIMPLE IRA retirement plan
● Cell phone stipend
Thomas Dunn Learning Center is a private 501c3 nonprofit charitable organization. We strive to serve our region with a diversity of thought and action, this includes being an equal opportunity employer. We strongly encourage applicants from diverse backgrounds and experiences to apply.
Please send a cover letter and resume to TDLC@tdunn.org
Applications will be reviewed until the position is filled