Service Coordinator

Reporting to: Service Impact Manager

Location: Wellston, Missouri

Salary Range: $45,000 – $55,000

ORGANIZATIONAL SUMMARY

The Community Impact Network (“Network”) is a private operating foundation that builds equity by serving those who create opportunities for people in the 24:1 community to learn, live, and leave a legacy. The 24:1 community includes the people who live in the municipalities and sections of unincorporated north St. Louis County that make up the Normandy Schools Collaborative school district.

The Network has about seventy-five member organizations who collectively serve the 24:1 community in the Network’s three priority areas: (1) Network members create opportunities for people to access quality education throughout their life (“Learning”); (2) Network members create opportunities for people to be safe and healthy, get a job, move through the housing continuum, and experience economic mobility (“Living”); and (3) Network members create opportunities for people to leave a positive legacy for future generations (“Legacy”).

The Network’s staff serve in three main ways: (1) by listening to community stakeholders to inform how the Network does its work and to identify community needs, goals, and dreams (“Engaging”); (2) by working with service providers to address community needs, improve services, create solutions to challenges, align around shared objectives, and build connections between community members and those who serve them (“Collaborating”); and (3) providing a suite of supportive services, including financial, strategic, and organizational resources, to service providers working in the Network’s priority areas (“Investing”).

The Network has an annual budget of about $15 million and roughly 18 full-time employees.

POSITION SUMMARY

The Service Coordinator role is full-time with a salary and benefits package. The position will be vital in supporting the Service team and overseeing projects related to the Network and its members. The ideal candidate for the Service Coordinator position will have a service delivery and project management background, exhibit strong people management skills, and demonstrate a sincere passion for serving others.

ESSENTIAL FUNCTIONS

Essential functions are fundamental job duties. They do not include marginal tasks, which are also performed, but are incidental to the primary functions. The omission of specific statements of duties does not exclude them from the position, if the work is similar, related or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide essential support to the Service team for projects ranging from engagement to relationship building.
• Collaborate with the Service team on projects related to the Network’s mission and priorities.
• Provide staff support to the Service team, including the Vice President of Service, Service Impact Manager, and Network Manager.
• Develop, organize, and disseminate comprehensive meeting summaries.
• Organize and support meetings, both virtually and in person.
• Support activities, meetings, trainings, and events for the Network and supply logistical organization.
• Participate in meetings and community events representing the Network.
• Maintain a documented system of communications and outreach with Network members.
• Support the Service team in organization and file management to collect and maintain accurate and accessible information about Network members and ongoing projects.
• Help establish and model clear expectations and desired outcomes with Network members.
• Assist with special projects as assigned.
• Perform other related duties as necessary or assigned.

COMPETENCIES

Personal characteristics required of all employees such as honesty, integrity, ability to get along with others, professionalism, and courtesy are presumed qualities which may not be listed specifically.

• Team-oriented and committed to sustaining strong, productive working partnerships with all staff, board members, community members, and stakeholders.
• Strong interpersonal skills; sensitivity to diversity and multicultural issues. Able to build effective relationships for the organization among diverse constituencies.
• Knowledge of community engagement, event planning and coordination, and outreach. Committed to being instrumental in creating success for others.
• Highly organized with demonstrated strengths in organizing workloads and problem-solving, and the ability to coordinate and manage unrelated functions and concurrently handle multiple projects and deadlines.
• Embraces change and is flexible and adaptable.
• Demonstrate strong writing proficiency.
• Ability to keep sensitive business and personnel matters private (e.g. grants and finances).
• Ability to represent and reflect organizational values.

REQUIRED EXPERIENCE AND SKILLS

• Bachelor’s degree in Non-Profit Management, Communications, Community Development, Public Administration, Project Management, Education, Business, or a related field preferred.
• Experience working in program coordination or project management.
• Experience with OneDrive, Microsoft Office, and Salesforce preferred.
• Excellent communication skills, including verbal, written, and listening; experience representing an organization to the public.
• One (1) to three (3) years of progressively responsible experience related to this position’s duties.
• Willingness to travel locally (less than 5%).

POSITION TYPE AND EXPECTED HOURS OF WORK

This is a full-time, in-office position in a standard office environment. The office is open Monday through Friday, 8 a.m. to 5 p.m. Some work after the normal office hours or on weekends may be necessary from time to time. Flexibility in working hours is available, but regular office hours are generally preferred. Some periods may require more intensive work hours due to project timelines or events.

PHYSICAL DEMANDS

This position requires the use of computers, phones, and personal conversations. The constant use of eyes and hands will be required in all environments where work is performed. The incumbent may stand, walk, reach, stoop, climb, lift, carry, and bend occasionally when performing essential job functions in the office and at other locations. These activities may include walking through various locations and at activities, operation of common office equipment such as photocopiers, fax machine, mailboxes, or scanner.

AAP/EEO STATEMENT

We have a policy of offering equal employment opportunities to all employees and applicants. Specifically, Community Impact Network and Equity Homes does not discriminate in employment opportunities or practices based on race, color, gender, religion, national origin, age, sexual orientation, gender identity, citizenship status, pregnancy, mental or physical disability, veteran status, genetic information, or any other characteristic to the extent prohibited by Federal, state, or local law.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

COVID-19

Community Impact Network requires COVID-19 vaccinations for all staff. As a prospective and/or a new employee at Community Impact Network, you will be/are required to comply with the company’s vaccination policy. To be considered “vaccinated” under this policy, the employee must receive all doses recommended by the United States Centers for Disease Control and Prevention (“CDC”) of a COVID-19 vaccine authorized for that purpose by the Federal Drug Administration (“FDA”). Proof of full vaccination is required before the start of employment in order to work at Community Impact Network. Exemptions may be granted on the grounds of religious beliefs or medical circumstances.

All applicants must apply here: Service Coordinator – St. Louis, MO 63133 – Indeed.com