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  • Full Time
  • St. Louis County
  • Salary: $65,145.60 - $86,684.00 Annually
  • Organization Type: Human/Social Services

St. Louis County Department of Human Services

The Division Manager position reports directly to the Deputy Director, serving in a critical leadership position with broad responsibility to oversee the planning, organization, direction, supervision and coordination of the complex operations of the Division within the Department. Performance is monitored under the general direction and supervision of the Deputy Director with agency granted for independent sound professional judgment and creative initiative for the benefit of the program and implementation of best/promising practices in service delivery to St. Louis County, MO residents.

As an employer, St. Louis County cares about the health and well-being of our employees. In an effort to provide for the best possible work-life balance, the County offers a generous benefit package which includes affordable health insurance, dental and vision coverage, 4 weeks of Paid Time Off the first year, 11 paid holidays, deferred benefit retirement plan, paid life insurance as well as short and long term disability. A full listing of benefits can be found  The candidate for this position must demonstrate extensive experience and ability to facilitate solutions under pressure/ambiguity with excellent professional judgement, be exceptionally skilled in project management, and seasoned in strategically planning to ensure high quality services are delivered to the public.

This position is charged with the creation and oversight of programs, policies, and services that support the socio-emotional health and well-being for St. Louis County, MO families and children and is responsible for the direction and performance of all program units under the Division and the successful delivery of services and activities to effectively address the strategic priorities of the Department.

Examples of Duties
Establishing and maintaining positive rapport and relationships with internal and external partners/agencies/organizations to meet community needs

Ensure coordination, minimize duplication, and form partnerships to increase benefit to St. Louis County residents

Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively

Oversee development of annual and multi-year budget plans; review and approve expenditures

Ensure integrity of purchases and enforcement of fiscal accountability; review key performance data and act to improve outcomes

Oversee implementation of grant-funded services through financial contracts

Oversee the successful contract execution and agreement process with other social services and behavioral health organizations

Oversee the generation of competitive grant proposals

Establish and support collaborative engagement among teams across the division

Champion goals of improvement and best practice standards of public service

Actively lead the accreditation process

Oversee revenue plans and actively identifies and supports proposals for new funding resources in support of strategic goals

Demonstrate knowledge in data analysis, performance measurement/improvement, and process mapping

Represent the Department to internal and external partners/agencies/organizations with the upmost professionalism

Plan and administer budgets for programs, equipment and support services

Establish and oversee administrative procedures to meet objectives set by the Director’s Office

Analyze proposed legislation, regulations or rule changes that effect/determine health outcomes and make recommendations to the Director’s Office

Establish and strengthen inter-agency and external partnerships to advance research and analysis of community needs to accomplish program goals and outcomes

Serve as consultant to internal and external partners/agencies/organizations regarding the interpretation of program-related Federal, State and County regulations and policies

Recruit, interview, and hire staff

Other duties as assigned

Minimum Qualifications

Required Qualifications:
Master’s degree in business management, social work, public health, behavioral/social sciences or an otherwise related field and five years of relevant experience working within a government agency or non-profit sector.
Three years of experience overseeing large complex operations which provide services in the social welfare field to individuals, groups and/or the community.
Three years of related experience in a supervisory role.
Two years of experience in volunteer program management, public speaking and working with volunteers of all ages.
Two years of experience in project management.

Demonstrate initiative to obtain/gather information/knowledge independently from subject-matter experts, team members and colleagues to facilitate solutions to problems, gain situational awareness, and deliver timely progress reports to Director’s Office
Demonstrate initiative to resolve or clarify process steps, discrepancies, conflicts
Demonstrate exceptional skill in building rapport with authority figures, influencers, team-members, and colleagues
Demonstrate value for social services and continuous quality improvement;

Additional Information
SELECTION AND APPOINTMENT:  A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant’s education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available.

The selection committee will admit to the interview only those persons who possess the most job related qualifications and may establish admittance criteria beyond the minimum qualifications stated above.  The interview will comprise 100% of the applicant’s earned grade.  A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment.  After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire.  Candidates have 3 days to complete the required questionnaire.

The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision.

All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment.  Screening will be performed by a reputable clinical laboratory.  The cost of screening will be covered by the County.

HOW TO APPLY:  Applicants interested in applying for this position should visit our website at  We only accept On-line applications.

EQUAL EMPLOYMENT OPPORTUNITY POLICY:  The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans’ status or political affiliation. Call the Division of Personnel at (314) 615-5429 for more information on this policy.
St. Louis County
Division of Personnel, 7th Floor
Clayton, MO 63105
(314) 615-5429
Relay MO 711 or 800-735-2966
An Equal Opportunity Employer
Fax:  (314) 615-7703