Nine PBS
Nine PBS: Volunteer Coordinator
Who We Are: As an essential community institution, Nine PBS magnifies and deepens understanding of our community to help our region flourish. We convene meaningful conversations, we share thought-provoking content, and we host events that engage and inspire our region. Our unique facilities and connections offer opportunities for memorable experiences for audiences of all ages.
Our History: We are a community-licensed public media station. For 70 years, we have been a foundational pillar in the St. Louis community by providing trusted, community-centered content and resources. Our core purpose is to magnify and deepen understanding of our community to help our region flourish.
Our Values: Nine PBS is rooted in our four values: Community, Trust, Equity, and Learning. These guide every aspect of our work – both in how we interact with one another as teammates, as well as how we engage with the community. We prioritize employee well-being and offer an array of perks to our staff that make us an employer of choice.
Our Culture: Nine PBS is an equal opportunity employer with a leadership team and culture that prioritizes diversity, equity, inclusion, and belonging (DEIB). For the past four years, Nine PBS was identified by the Women’s Foundation of Greater St. Louis as a best place for women to work. We have also been recognized nationally as a Transformational organization for our DEIB work and outcomes.
Our Team: One of our strategic goals is to create and sustain a positive, high-performing, inspiring, and inclusive culture that prioritizes the well-being and belonging of every member of our team. Get to know the amazing individuals you will be working alongside if you are selected for this position: https://www.ninepbs.org/ourteam/.
Position Description: Nine PBS is grateful for our passionate group of volunteers – all of which are very proud to support our activities and many of whom are our valued donors. The Volunteer Coordinator will attract, inspire, train and deploy volunteers for projects across the organization. This individual will encourage teamwork among the volunteers, as well as between the volunteers and Nine PBS staff, with a focus on providing the support and guidance needed to ensure the volunteers receive a high quality, enriching experience through their relationship with Nine PBS at all times. The Volunteer Coordinator will ensure all volunteer activities meet the needs of the organization and will work especially close with our Special Events team, Individual Giving team and our Community Impact team.
The ideal candidate will be highly organized, flexible, personable, people-centered, patient and able to work with a multigenerational and diverse group of individuals who are seeking different purposes and goals through their volunteer time. This position will report to the Director of Communications within our Marketing team.
Primary Responsibilities: The following primary responsibilities are vital to successfully meeting the expectations of this position in an effective and efficient manner. This is not an exhaustive list, and areas of focus may fluctuate between the primary and secondary responsibilities, as needed.
· Responsible for all volunteer program components, including but not limited to: recruitment, training, celebrations, relationship management, and stewardship.
· Provide volunteers to fill requests from staff, as needed, including supporting special events, our community impact work, the front desk, etc.
· Develop close, positive relationships with our volunteers through in person meetings, trainings, events, phone calls, and celebrations.
· Ensure all volunteers are enthusiastic champions for Nine PBS and identify ways to engage them that deepen their relationships with the organization.
· Serve as the point of contact for volunteers during events and ensure volunteer behavior is professional and always represents Nine PBS in a positive way.
· Work closely with the Events Manager to identify which volunteers are best suited to support key events.
· Identify ways to engage and deepen the relationships volunteers have with Nine PBS to advance them along the individual giving continuum.
· Solicit and track volunteer feedback to continue creating a positive volunteer experience.
· Engage and recruit a younger demographic of volunteers through targeted outreach.
· Write, update and circulate the volunteer job descriptions across the organization, including requirements and qualifications.
Secondary Responsibilities: These are additional activities that are expected to be performed with this position.
· Maintain ongoing relationships with volunteers about Nine PBS to keep them informed and engaged.
· Respond to volunteer applications and perform screenings/background checks.
· Secure and support a volunteer team lead to serve as the volunteer point of contact if the Volunteer Coordinator is not on-site.
· Respond to all communication and requests in a timely fashion.
· Coordinate details of station tours, including scheduling and coordinating staff/volunteer tour guides.
Qualifications: Associate’s degree or higher preferred, with at least 3 years of volunteer experience/management required. Proficient in Microsoft Office applications. An understanding of volunteer management software or database management/experience (and its app version) is preferred.
Hybrid Schedule: This position is eligible for a hybrid schedule, but on-site work is expected on Tuesdays and Thursdays, as well as during events and other key volunteer activities. Evening/weekend hours are required at times.
Additional Expectations and Core Competencies: Success in this role is not only measured by meeting the expectations outlined above, but also in how the work is performed. The following competencies are required for this role.
· Approach all interactions solution focused.
· Be open to feedback and demonstrate a growth mindset.
· Provide respectful feedback to others, as needed.
· Demonstrate a commitment to diversity, equity, inclusion, and belonging by modeling inclusive behaviors.
· Effectively and proactively communicate with supervisor, teammates, and others across the organization to create a collaborative work environment.
· Demonstrate effective time management.
· Demonstrate good judgment.
· Demonstrate effective working relationships with others.
Application Instructions
Company: Nine PBS
Vacancy Type: Part-Time
Job Location: St Louis, MO, US
Salary Range: $25 per hour working 25 hours per week
Application Timeline: June 7th, 2024 – June 21st, 2024
Application Process: For a candidate to be considered for employment, the following materials must be submitted as a complete application to jobs@ninepbs.org:
· Resume
· Cover Letter
· 3 Professional References
Provide a word document that includes responses to the following three questions:
1.) What have you read in this job posting that is interesting and inspiring to you? (no more than 150 words)
2.) How are you uniquely qualified to enhance the Nine PBS team and our work? (no more than 150 words)
3.) One of Nine PBS’s organizational priorities is to foster an inclusive culture that values belonging and connection. Please provide an example of a time when you reinforced these priorities. (no more than 150 words)
Nine PBS
As an essential community institution, Nine PBS magnifies and deepens understanding of our community to help our region flourish. We tell stories that move us. We meet people where they are the most comfortable consuming content. Nine PBS’s platforms include four distinct broadcast channels (Nine PBS, Nine PBS KIDS®, Nine PBS World, and Nine PBS Create), ninepbs.org, social media, the free PBS Video App, streaming services, live and virtual events, and the Public Media Commons. Since 1954, Nine PBS has accepted the community’s invitation into their homes, schools, and businesses. Follow Nine PBS on X, Facebook, Instagram, LinkedIn, and TikTok.
