Painting & Decorating Contractors of America, PDCA
Do You Love Driving Programs Which Help Customers And Members?
Are You A Proactive Problem Solver Who Excels With Details?
Looking For An Opportunity That Encourages And Rewards Your Ingenuity?
Do You Enjoy The Recognition Of Providing Excellent Customer Guidance, Resources, and Information?
Immediate full-time opening Painting Contractors Association (St. Louis, Missouri – serving contractor businesses worldwide), an established and growing trade association is now accepting applications for an active, attentive, purposeful individual to join our team. You will be working with an ambitious, logical, analytical team of people.
The Membership Services Manager is a critical part of our association, so it’s important that the person we choose will be a “fit” to our commitments and shared values. If you or someone you know is committed to continuous learning and would like to be recognized and rewarded for their contributions, knowledge, and influence, please read on or share this.
ABOUT THE JOB – KEY RESPONSIBILITIES:
Client Lifecycle Support / Retention:
Answer calls, emails, and in-person questions in an upbeat and supportive wayPromote relevant courses, resources, events, and publications to members and prospective members
Guide members through membership benefit path to be sure they receive excellent value
Effectively identify and implement personalized growth paths for new members and subscribers
Identify ways to ensure all subscribers experience value that translates to retention
Reengage ‘at-risk’ members by adding value and mitigate member losses / lapses
Proactively identify ‘at-risk’ members
Engagement / Attraction:
Proactively engage individuals in our industry with personalized compelling content, support, and information
Communicate the value, benefits, and virtues of PDCA affiliation
Identify, contact, build relationships, and recruit members and subscribers
Educate industry on various offerings that will improve and grow their businesses
Administrative & Reporting:
Ensure consistent and accurate CRM upkeep throughout organization
Develop and administer member feedback surveys at specific touchpoints to be sure we are delivering on promises
Light analytics and reporting on membership stats and results
Use past information to help predict future member behaviors and identify new ways to retain and serve them
ABOUT YOU – TRAITS AND SKILLS NECESSARY FOR SUCCESS:
You are customer-focused and are committed to our members’ satisfaction.
You are assertive and have a “will to win” in dealing with highly competitive situations.
You have a preference for maintaining and establishing an organized workplace.
You prefer to adhere to rules, regulations, and existing methods, but can break them if they no longer work
You are decisive and enjoy quick response and fast action.
You adapt traditional or devise new approaches, concepts, methods, models, designs, processes, technologies and/or systems.
You take initiative in learning and implementing new concepts, technologies and/or methods
You can easily adapt to change.
A formal degree and/or demonstrable history of educational progression
5+ years of previous Member (or Customer) Service experience required, such as Experience in a membership role
Experience with attracting and recruiting members
Retaining members and reducing member attrition
Managing customer relationships, satisfaction, and retention
PREFERRED: 2+ years of Supervisory or management experience preferred Experience with technologies such as CRM or customer databases, Association Management Software preferred
Generally, Monday – Friday, 9-5 with some flexibility to meet your needs
Working from our office at Page & Lindbergh
Infrequent travel to 2-3-day events
COMPENSATION: $40 – $50K annually to start, depending on experience
To take the next step in our process, please apply here with a cover letter or a couple sentences explaining what you like about this opportunity.
About PDCA – Painting and Decorating Contractors of America:
Since 1884, we have provided industry standards, tools, and education to make residential and commercial painting contractors more innovative and profitable. Our customers appreciate our supportive, friendly staff, and love the forward-thinking resources we provide. Being at the cutting-edge of an ever-expanding industry has led to our continued growth for over 100 years and has helped to facilitate comradery in the industry. Our mission is to change the success trajectory of business owners and employees and significantly impact in their lives.