Donor Services Associate

Position Overview

The Donor Services Associate’s primary responsibilities are to fulfill the duties that underpin our service commitment to existing donors as we support them in pursuing their charitable giving goals and work to encourage strategic grantmaking.  This is a professional position with significant relationship, customer-service, and stewardship responsibilities.  It requires a deep understanding of the Foundation’s mission, goals and business model, and an in-depth knowledge of the Foundation’s broad range of resources and services.

Reports to:

• Donor Services Manager

Primary Duties and Responsibilities:

• Implement and maintain the quality of the core administrative and relationship management systems that support the Foundation’s donor advised grantmaking.  These systems, shared among Donor Services staff, include:
• Accurate, timely donor advised grant processing in CSuite, the Foundation’s operating system, including creation and personalization of grant letters
• Creation of weekly Executive Committee Memo, the grant approval process
• Individual, family, and organization records management, including meaningful contact notes
• Grant compliance with Foundation policy, internal controls, and IRS requirements
• Tracking and providing follow-up and service commitments to existing relationships, including annual meetings that incorporate other staff, as appropriate
• Fund Central troubleshooting and seeking solutions for those experiencing issues with the platform
• Provide suggestions for improvement of processes as applicable.
• Assist with grant entry as needed.
• Serve as a relationship steward for Fund Advisors, providing a smooth transition from Fund Orientation toward inspired giving, including proactive outreach, counsel, and service that incorporates the Foundation’s commitment to a more vibrant, equitable region.
• Provide support for and represent Donor Services at Foundation events and activities.
• Support and be an active participant in Foundation efforts to improve systems and services.
• Other duties as assigned.

Qualifications and Skills:

• Commitment to racial equity and continuous learning about bias, systemic racism, and the impact of oppression on the vitality of the region.  A demonstrated ability to weave equitable considerations and opportunities into educational and grantmaking conversations a plus.
• Demonstrated understanding of and experience with the basics of charitable giving and related tax implications.
• Exceptional written and verbal communication skills and computer proficiency with Microsoft Office products.  Proven facility with relational databases, CRMs, or similar software.
• Commitment to accurate documentation of grant details with an understanding of and dedication to the personalization that differentiates the Community Foundation’s service from its commercially related peers.
• Demonstrated ability to build credibility and long-term service relationships with high-net-worth individuals, professional advisors, and the staff who support them.
• A commitment to and proven ability to meet deadlines and maintain a complex load of commitments to fulfill high volume, detail rich grant processing and Fund Advisor relationships.
• A bachelor’s degree and proven record of service to others.
• High energy, cross-functional, and detail-oriented approach to working in a team driven organization committed to community.
• Commitment to professionalism and positive relationships with peers and colleagues.
• Must be able to remain in a sitting stationary position for an extended period; climb one flight of stairs; stand, reach, and stoop while filing, copying, and storing supplies; lift up to 15 pounds.
• Applicants may be required to occasionally perform duties outside the normal responsibilities listed.

Commitment to Equity

The St. Louis Community Foundation is an equal opportunity employer and does not discriminate on the basis of sexual orientation, gender identity or expression, race, color, religion, national origin, sex, age, marital status, disability, personal appearance, family responsibility, political affiliation, or any other status protected by applicable law. Frequently cited statistics show that women, trans, and non-binary people, as well as other structurally marginalized groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the qualifications. We look forward to your application.

Compensation and Benefits

The salary will be negotiated based on experience, qualifications, and record of achievement. Minimum starting salary of $50,000. Candidate salary history will not be requested nor referenced in negotiating salary. Health, dental, and additional benefits are available.

Hours

37.5-hour work week. Office hours are 8:30 AM – 5:00 PM. The Foundation offers flexible time options for its full-time employees in good standing, after 3 months of satisfactory employment.

Equal Opportunity Employer

The St. Louis Community Foundation strives to achieve equity in our workplace.  We prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.  The Community Foundation conforms to the spirit as well as to the letter of all applicable laws and regulations, valuing equity in the workplace and community.

To apply

Submit in confidence a cover letter and resume via email to the Director of Human Resources, Jeffrey St. Omer, at: jstomer@stlgives.org with “Donor Services Associate – <your name>” in the subject line by April 17, 2026.